Technical Support

• What are the browser requirements for accessing my accounts online?
• What should I do if I can't access the site?
• What does it mean to clear my browser's cache and how do I do it?
• Why can I access my accounts at home, but not at work?
• What can I do if I have problems accessing through AOL?
• Can I use favorites or bookmarks?
• Do your sites use pop-up windows?

• The proper browser: Our sites are best viewed with Microsoft Internet Explorer^® v6.0 and higher on Windows XP, Netscape Browser v8.1 on Windows XP, Mozilla Firefox v1.5 on Windows XP and MAC OS v10.4 and Apple Safari v2.0 on MAC OS v10.4.
• 128-bit encryption: Also called domestic, U.S.-grade or strong encryption, this encodes information so it cannot be read without decoding.
• Secure Sockets Layer (SSL) version 3.0 protocol: This ensures that communication between your computer and our web server can't be interrupted or intercepted by an unauthorized user.
• JavaScript enabled on your browser: For assistance enabling JavaScript, check your browser's operating instructions or help file.
• Cookies enabled: This allows the site to recognize you.

Check your browser for compatibility with our applications.

There are several solutions that may resolve this particular issue:

1. Clear your browser's cache.
2. Make sure your system date and time are correct.
3. Edit your Bookmark, or Favorite, to ensure you have not bookmarked a secure page. You may have bookmarked an out-of-date location.
4. Download the latest service pack for your browser for Internet Explorer^® or Netscape.
5. Make sure your browser's privacy settings are set to medium.

Your browser stores recently visited web pages in a cache directory on your hard drive to save time and allow pages to load faster. Occasionally, some saved information can become corrupted and cause problems when a page is loading or the browser attempts to run a web page application. Clearing the cache replaces the corrupt information by reloading pages directly from the server. Please consult your browser's help section for instructions.

You could be hitting your company's firewall, which was set up to protect your company network from Internet activity. Check with your network administrator to see if your company has access restrictions and if they can be lifted for access to our site. Home computer firewalls may also prevent you from accessing your accounts online.

If you have difficulty using the AOL^® browser, try connecting using the Internet Explorer browser on your desktop. To do this, remain logged into AOL, but minimize the AOL window so you can locate Internet Explorer on your desktop. Click the Internet Explorer icon, then go to our site.

We recommend that you only bookmark ameriprise.com, which contains a login box to access your accounts.

This site may use pop-up windows for some information. We recommend that you configure pop-up blocking software to exclude our sites.