Banking FAQs

Below you'll find some commonly asked questions about banking online with Ameriprise.

• How can I access my money?
• How do I make deposits into my accounts?
• How do I initiate a direct deposit into my account?
• How do I pay bills online?
• How do I set up payees in online bill pay?
• How should I schedule my online bill payments?
• How will my online bill payments be sent?
• Are there any payments that are prohibited from being paid online?
• Do I need to contact my payee to tell them I am using online bill payment?
• How will I know what payments have been made?
• How do I make an inquiry on a bill payment?
• How do I stop payment on a check that has been issued?
• Is there a safeguard system in place to protect me against making duplicate payment mistakes?
• Are there any limits on checking account transactions, and do transaction fees apply?
• Can I export my account information to Quicken^® or Microsoft Money^®?

You can access your account conveniently over the internet, or at any participating ATM network, by phone or by mail. You can pay bills, review and print your account activity, verify deposits and withdrawals, confirm that your checks have cleared and transfer funds between accounts—all online from your computer.

The Ameriprise Debit MasterCard^® card is accepted at over 25 million locations worldwide including stores, restaurants and hotels. You can also access more than a million ATMs in over 210 countries as well as surcharge free ATM networks at over 21,000 ATM locations nationwide. Find ATMs that accept the Ameriprise Debit MasterCard.

You can use your Ameriprise Debit MasterCard at merchants and ATM network machines that display the following symbols. Additionally, there is no charge for making cash withdrawals at ATM locations that bear the MasterCard^® ATM Alliance logo.

Ameriprise Bank does not charge a transaction fee for using an ATM. However, certain financial institutions and ATM operators independently may charge you a fee for the use of their ATMs. We have no control over these charges. If you'd like to access your account by phone or mail, you can call us at (888) 356-1006 or you can write us at:

Ameriprise Bank, FSB
834 Ameriprise Financial Center
Minneapolis, MN 55440-8902

There are several easy ways to deposit money into your account:

1. Set up automatic direct deposit of your paycheck or government check into your account. We've provided a Direct Deposit Form that you can fill out and give to your payroll manager to initiate direct deposit. Please check with your employer prior to submitting this form, as employers may have their own requirements for initiating direct deposit.
2. Transfer funds from another account by phone, through our website or at a participating ATM.
3. Transfer funds from another financial institution via wire transfer or automated electronic deposits. For more information on making electronic deposits, please call our Customer Service Representatives at (888) 356-1006.
4. Mail your deposit to us with a completed deposit slip. Just endorse check(s) payable to yourself. Write "FOR DEPOSIT ONLY" and your account number on the back of your check(s) with your endorsement. Either use a postage-paid envelope or mail your deposit to:

Ameriprise Bank, FSB
P.O. Box 1661
Minneapolis, MN 55440-1661

We've provided a Direct Deposit Form that you can fill out and give to your payroll manager to initiate direct deposit. Please check with your employer prior to submitting this form as your employer may have its own requirements for initiating direct deposit.

Paying bills online is easy: Log in to your account, and click "Pay Bills" on the menu bar. The electronic bill payment service uses the Automated Clearing House (ACH) or MasterCard RPS network to electronically transfer your payments from your bank account to the third party you owe on the date you specify. If a company or individual is not set up for electronic transfer, a check is sent to them via U.S. Mail. We are unable to make tax payments and court-ordered payments through online bill payment.

All you need to do is create a list of people or businesses that you would like to pay online. You only need to include the name of the payee, the address (city, state, ZIP code) and any relevant account number and identifying information.

Be sure to allow adequate time for all your online payments. Since some payees are not accustomed to receiving payments electronically, you should always check your next statement to make sure that your payment was credited correctly.

Please be sure to enter a transmit date that is 5 or more business days before the payment due date. Please note that payments scheduled after 1 p.m. Eastern time will be transmitted the following business day. For your first payment, we recommend you schedule your payment at least nine business days prior to the due date, to ensure proper processing. For the payment date, use the date the payment is due, not the payment late date on the payee's invoice. Please note that you can schedule payments using funds in your checking account plus funds from overdraft protection.

When you get your next statement from your payee, check to see when your payment was received. If the payee received the payment early, you might want to reduce the time you allow between the transmit date and the payment date.

As a reminder, tax payments and court-ordered payments are prohibited from being paid through online bill payment.

The online bill payment service determines the best payment method at the time of processing. The payment will be made by either:

• All-Electronic Payment: An electronic transfer to the payee account is made on the payment date you specify (within five business days of the transmit date you specify).
• Electronic-to-Check Payment: The electronic bill payment service receives funds electronically from your checking account on the transmit date you specify. A check is drawn on the Processing Center's bank account and mailed to the payee. The payee handles the payment as a regular paper check.

The only payments that we are unable to make are tax payments and court-ordered payments.

No. Using online bill payment will not change the way your payments are credited or how money is moved through your accounts.

Once a payment has been made, it will be clearly itemized on your monthly bank statement. It will also appear in your payment history and account activity online. Keep in mind that we only make the payments you authorize. You are in control of your account at all times. If for some reason a payment cannot be made — for example due to insufficient funds in your account — we will notify you via U.S. Mail.

You may inquire about a bill payment by calling our Customer Service Representatives at (888) 356-1006. Please provide them with the check or bill payment number, the payment amount and the name of the payee.

Because of the time-sensitive nature of stop-payment requests, we strongly recommend that you call our Customer Service Representatives at (888) 356-1006 and provide them with the check number, the check amount and the name of the payee.

The electronic bill payment processing center maintains a valuable safeguard to prevent duplicate payments. When more than one identical payment is requested for the same payee, amount and payment date, the duplicate payment instruction is automatically disregarded.

This is important to know in case you should ever actually want to send two identical payments to the same payee on the same day. If you need to send two identical payments to the same payee account, separate the payment dates by at least one day or vary the amounts slightly.

There are no transaction fees on our checking accounts; therefore, you have free, unlimited check writing, ATM access and debit transactions plus free, unlimited online bill payment.

You can easily export your information into Quicken^® or Microsoft Money^® from our secure banking website.