General Banking FAQs

Learn more about our banking solutions, credit and lending solutions and other products and services.

Below you'll find some commonly asked questions about banking with Ameriprise Bank, FSB. For more detailed information about online banking, credit, lending and other issues, visit our Banking FAQs and Credit and Lending FAQs sections.

If for any reason you cannot find the information you are looking for, please don't hesitate to call our Customer Service Representatives at (888) 356-1006.

What are the banking solutions offered by Ameriprise Financial?

Ameriprise Financial is a financial planning and services company that also offers banking solutions and credit and lending solutions tailored to help you achieve your financial goals. From Checking, Savings, Money Markets and CDs to our great breadth of lending products, Ameriprise Financial has banking products and solutions that may fit your needs.

We strive to provide the highest level of value, service and convenience when you bank with us. We offer you competitive rates on deposits and loans, low lender fees, and the convenience of banking through the internet, ATM, telephone, fax and mail.

There's no software to buy, no technology to learn. Deposits are FDIC insured up to $100,000 per depositor and your account information and transactions are protected with proven internet security technology.

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What is the relationship between Ameriprise Financial, Inc. and Ameriprise Bank, FSB?

Ameriprise Bank, FSB is a fully owned subsidiary of Ameriprise Financial, a leading provider of personal financial planning, investment and insurance products.

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What products and services does Ameriprise Bank, FSB offer?

We offer a portfolio of banking services including the following:

Checking Accounts
Savings and Money Market Accounts
Certificates of Deposit (CDs)
Mortgages
Home Equity Lending

Please note some products are provided and serviced by partner institutions.

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Are Ameriprise Bank, FSB accounts FDIC insured?

Yes, deposits are insured by the Federal Deposit Insurance Corporation up to $100,000 per depositor.

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Can I talk to Customer Service 24 hours a day?

Yes, our Customer Service team is only a toll-free call away to help you. Call us 24 hours a day, seven days a week1 at (888) 356-1006.

1 Generally available 24 hours a day, seven days a week except when systems are unavailable due to scheduled maintenance or due to an unexpected disruption.

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What account services can I perform online?

It's easy to order new checks, copies of past checks, past statements or deposit slips and postage-paid envelopes. Just log into your account, click on Customer Service on the menu bar and select the appropriate option to request the items you would like to receive.

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What are "cookies"? Do I need to accept them?

Cookies are text files on your computer that remind our system of your particular browser preferences and security requirements and let Ameriprise Financial know exactly who you are. Your browser must be set to accept cookies to navigate through several web pages. If your browser prompts you when a cookie is "served," you must accept it or access to confidential information will be denied, because we will not be able to ensure that the data is being sent to the proper parties. Because cookies are site specific, only Ameriprise Financial can access, decode and make use of the information.

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