888.404.5365

Contact us

By email

Client Service and Claims Sales

Please include your full name, policy number and claim number (if applicable) in your email request.

Service and Claims questions: servicepromise@ampf.com

Sales questions: customersfirst@ampf.com

By phone

Client Service Claims Sales
Hours (Central time)
  • Monday - Thursday: 6 a.m. to midnight
  • Friday: 6 a.m. to 10 p.m.
  • Saturday: 7 a.m. to 7 p.m.
  • Phone: 888.404.5365
  • Fax: 920.330.5607
Hours
  • 24 hours a day, 7 days a week
  • Phone: 888.404.5365
  • Fax: 888.269.8408
  • Roadside Assistance: 888.742.4572
Hours (Central time)
  • Monday - Thursday: 6 a.m. to midnight
  • Friday: 6 a.m. to 10 p.m.
  • Saturday: 8:30 a.m. to 7 p.m.
  • Phone: 888.404.5365
  • Fax: 920.330.5124

By mail

Client Service Claims Sales
General mail
Ameriprise Auto & Home Insurance
PO Box 19054
Green Bay, WI 54307-9054
Overnight mail
Ameriprise Auto & Home Insurance
3500 Packerland Dr
De Pere, WI 54115
Billing address
Ameriprise Auto & Home Insurance
attn: Accounting
70700 Ameriprise Financial Center
Minneapolis, MN 55474-0702

If you do not have a claim number, or if your claim number does not contain any letters, please contact us for mailing instructions.

General mail
For claim numbers with one letter (e.g. 1234567S300):
Ameriprise Auto & Home Insurance
PO Box 19018
Green Bay, WI 54307-9018
For claim numbers with two letters (e.g. 1234567BG300):
Ameriprise Auto & Home Insurance
PO Box 2992
Phoenix, AZ 85062-2992
Overnight mail
For claim numbers with one letter (e.g. 1234567T300):
Ameriprise Auto & Home Insurance
3500 Packerland Drive
De Pere, WI 54115-9070
For claim numbers with two letters (e.g. 1234567BR300):
Ameriprise Auto & Home Insurance
2401 West Behrend Drive
Suite 55
MC 40-05-40
Phoenix, AZ 85027
Ameriprise Auto & Home Insurance
3500 Packerland Drive
De Pere, WI 54115