TurboTax® FAQ

Import tax data from your Ameriprise® accounts into a TurboTax return.

General Information

Where can I find my login credentials for TurboTax?

  • The Package ID and Document ID found on the mailer page of your tax statement package(s) are your login credentials. Your login credentials are different every year.
  • Each 2013 year-end tax package you receive from us will have different login credentials and will need to be imported separately.
    • Package ID: May enter without spaces (e.g., 1234567890)
    • Document ID: Not case sensitive (e.g., 123ABC4567 may enter 123abc4567)
  • View a sample mailer page to see where the login credentials appear.

Who is able to import account information into TurboTax?

  • Ameriprise clients who have purchased the TurboTax software or online products can use the import feature for the 1099 forms.

When will 2013 tax data be available to import?

  • 2013 tax data will be available to import starting in early Feb. 2014 after tax statements are mailed and available online*.
  • Tax data for tax year 2013 will be available for import through the middle of October 2014. The exact date has not been set yet, but it will be close to the expiration of the 2013 filing extension on Oct. 15, 2014, when the IRS discontinues e-filing.
  • *See the complete 2013 tax statement mailing dates schedule

Which forms will be available to import?

    • Form 1099-B, Proceeds from Broker and Barter Exchange Transactions
    • Form 1099-DIV, Dividends and Distributions
    • Form 1099-INT, Interest Income
    • Form 1099-MISC, Miscellaneous Income (located in the “Other Common Income” section)
    • Form 1099-OID, Original Issue Discount
    • Form 1099-R, Distributions from Pensions, Annuities, Retirement or Profit-Sharing Plans, IRAs, Insurance Contracts, etc.
  • Note: There are some situations that might prevent importing tax information for certain forms. After you import tax data to your TurboTax return, carefully review and compare all of the imported information against your own records and your 2013 tax statement(s). It is important that all reportable activity has been accounted for and adjusted if necessary.
  • In addition, if you receive amended tax statements, you will need to correct the information on your tax return, either through an additional import into your TurboTax return or by manually changing the data.

What should I do if I receive more than one year-end tax statement package?

  • If you receive more than one tax statement package, as many clients will during the 2013 tax season, you will need to import the data from each package separately.
  • For example, if you receive a tax statement package that contains tax data from your IRA account (e.g. Form 1099-R) in early February, and in mid-February you receive tax data for your nonqualified brokerage account (e.g., Form 1099-DIV and Form 1099-B), you will need go through the data import process separately for each tax package, using the unique Package ID and Document ID on the mailer page of each tax package to import all of your 2013 tax data.

If I receive an amended tax statement, will the updated tax data be available to import?

  • Most 2013 updated tax statement data will be available to import into your TurboTax tax return at the same time as your amended tax statement is mailed to you.
  • If you receive an amended tax package, follow the "Import tax data" steps below to import your updated tax data into your tax return. The updated data will replace your previously imported tax data, as long as no manual updates have been made.
  • Note: If you imported tax data and then made manual changes to it - for example, you added or changed a dollar amount or a date of purchase – the manually added or updated data will remain in your return and will not be automatically replaced when you import your amended tax package. To avoid data duplication, you will need to manually delete any of the documents that you made changes to before attempting to import again. Visit the support section of the TurboTax website to learn how to manually delete tax statements.
  • Be sure to review the updated information you have imported against the tax statements received in the mail as well as your own records. You may need to manually adjust or correct any inconsistencies found in the import.

How can I get additional TurboTax assistance?

  • If you have questions about the Ameriprise tax data that is provided during the import, please contact our Customer Service Center at 800.862.7919. For comprehensive technical support using the TurboTax tool, visit the support section of the TurboTax website.
Import tax data

How do I import my Ameriprise tax data into a TurboTax return?

  • After you have installed the TurboTax software or purchased the online version, follow the steps below to import the tax form data you have received from Ameriprise Financial.
  • You can also visit the TurboTax website for additional help installing the software or getting started in TurboTax. Be sure to download any recent updates to the program, if prompted.
    • Open TurboTax on your computer. Click on the blue “Begin” button to get started.
    • You will have the option to transfer previous year information, if you have used the software in the past, or continue without transferring.
    • If you are a new user, complete the sections of the “Personal Info” tab to capture all the information about you and your family.
    • If you have used TurboTax previously, make any necessary updates to previously entered information. If you have no updates you may go directly into the “Federal Taxes” tab to enter your wages, income, deductions, credits and other tax information.
    • In the “Federal Taxes” tab enter information from any Form(s) W-2, Wage and Tax Statement, received for 2013.
    • When you get to the “How Do You Want to Enter Your Income” screen, if you select the “Easy Guide” button, you will be prompted to go through all of the income screens in order. If you choose “Explore on My Own” you will go to the “Your 2013 Income Summary” screen. On this screen all of the various income sections are displayed. You can choose the order in which to enter or import data.
    • Ameriprise tax data is available for import into the following income sections:
      • Interest and Dividends (Forms 1099-INT, 1099-DIV, 1099-OID)
      • Investment Income (Form 1099-B)
      • Retirement Plans and Social Security (Form 1099-R)
      • Other Common Income (Form 1099-MISC)
    • Select the “Start” button in any of income sections, next to the tax form type for which you would like to import tax data. You will go to a page that asks if you received the type of income you have selected. Click on the “Yes” button to proceed.
    • On the next page select the “Import from my bank or brokerage” option and choose your financial institution. Either enter “Ameriprise Financial” into the “Enter financial institution name here” field or scroll through the list of financial institutions to locate “Ameriprise Financial”. Select and proceed.

      Note: Until tax data becomes available in early February, you will see a screen “No Documents Currently Available for Import”, which lets you know when tax data for various statements will be available to import. Attempting to download tax data prior to those dates will result in an unsuccessful attempt. This screen will disappear on January 31, 2014.

  • To access your Ameriprise tax data, enter your unique Package ID and Document ID from the mailer page of your 2013 tax package (s). See the first question for a sample mailer page which shows the location and format of Package ID and Document ID. Your login credential change every year so be sure to use your 2013 tax package(s).
    • Package ID: May be entered without spaces (e.g., 1234567890)
    • Document ID: Letters are not case sensitive (e.g., 123ABC4567 may be entered as 123abc4567)
    • If you received more than one tax package, as many clients will for the 2013 tax season, you will need to import the data for each tax package separately by entering the Package ID and the Document ID from each package.

      Note: A copy of your tax package, including the mailer page, can also be accessed online. Clients who are registered for the secure site on ameriprise.com and are also the taxpayer on the account can access their online tax statement(s) by logging in and selecting “Statements & Documents” and then selecting the “Tax Statements” folder.

    • The State Taxes tab can be completed last. TurboTax will transfer the information from your federal tax return into your state tax return.
    • Once you have retrieved your Ameriprise tax data, be sure to check it against the tax statement(s) received in the mail. It is also recommended that you review the information against your own records. Since the tax statements are your official documents of record, you will need to manually correct any inconsistencies found in the imported version.
    • If you receive corrected tax statements, you will need to correct the information on your tax return, either through an additional import into your TurboTax tax return or by manually changing the data on your TurboTax tax return.
Tax data questions

Can I import cost basis and holding period information from a sale of securities into a TurboTax return?

  • The cost basis and holding period reported on Form 1099-B, Proceeds From Broker and Barter Exchange Transactions, associated with sales of covered securities* is available to import into your TurboTax return. Cost basis and holding period information for your noncovered sales transactions, displayed on Form 1099-B, will also import into your tax return even though we don’t report it to the IRS.
    • The information held in our records may not reflect all basis adjustments that would be necessary for calculations of the basis of securities that are sold.
    • For noncovered shares, adjustments related to wash sales, cash transactions associated with corporate actions, such as mergers or spin offs; unit investment trusts, and widely held fixed investment trusts and other activity may not reflect accurate cost basis.
    • If you have received your shares through a gift, inheritance or divorce, the cost basis may not have been adjusted. Please review cost basis information with your tax accountant and make adjustments as appropriate to your tax situation.
    • It is important that you verify data using your records when calculating gains or losses for tax reporting purposes. To adjust the information, you will need to edit the imported information.
    • We may not have cost basis available for import in some situations. You will need to manually enter any cost basis and acquisition date information that is missing, using information from your own records.
    • Please see the instructions associated with your tax statements for more information. For questions on how to complete your tax returns, it is recommended that you speak with a tax professional.
  • *For an explanation of covered and noncovered securities please read the Cost Basis Reporting FAQs.

How will the information from Form 1099-B, Proceeds from Broker and Barter Exchange Transactions, appear on my tax return?

  • Individual transactions reported on Form 1099-B will be downloaded to IRS Form 8949, Sales and Other Dispositions of Capital Assets. Totals from Form 8949 will automatically calculate to IRS Form 1040, Schedule D.

Why doesn’t the date of acquisition from Form 1099-B, Proceeds from Broker and Barter Exchange Transactions, import to IRS Form 8949, Sales and Other Dispositions of Capital Assets, for open-ended mutual funds?

  • Date of acquisition, Box 1b on Form 1099-B, will display “various” if the sale involves tax lots purchased on multiple dates. If the sale involves a single tax lot purchased on one date, Date of acquisition, Box 1b, will display the actual date of the purchase.
  • Clients who have had multiple sales in 2013 may see both “various” and actual dates in Date of acquisition, Box 1b, depending on the tax lots that comprise each sale.
  • Date acquired on Form 8949 will display either “various” or an actual date based on what was reported on Form 1099-B.
  • Consult a tax professional and the IRS instructions for IRS Form 1040, Schedule D, Capital Gains and Losses, for additional information on reporting the date acquired.

Why did the information from Line 11 and Line 12 of Form 1099-MISC, Miscellaneous Income, not import into my tax return?

  • Line 11, Foreign tax paid, and Line 12, Foreign country are new to Form 1099-MISC for 2013 reporting. TurboTax is not able to accommodate an automated import of the data from those lines for your 2013 tax return. If there are any amounts displayed in these lines, you will need to manually enter them into your tax return.

Neither Ameriprise Financial nor its representatives or affiliates may provide tax or legal advice. Consult with your tax advisor or attorney regarding specific issues.

Intuit TurboTax is not affiliated with Ameriprise Financial, Inc.