TurboTax® FAQ

Notice: TurboTax has set up a dedicated hotline for taxpayers in states that are not accepting tax returns from TurboTax due to possible fraudulent activity. For personal assistance, call the hotline at 800.944.8596.

Import tax data from your Ameriprise Financial tax statements into a TurboTax return.

General Information

Where can I find my login credentials for TurboTax?

  • On the mailer page of your tax statement package(s), locate the Package ID and Document ID. These are your login credentials. Your login credentials are different every year.
  • Each year-end tax package will have different login credentials and must be imported separately.
    • Package ID: May enter without spaces (e.g., 1234567890)
    • Document ID: Not case sensitive (e.g., 123ABC4567 may enter 123abc4567)
  • View a sample mailer page to see where your login credentials appear.

Who is able to import account information into TurboTax?

  • Ameriprise clients who have access to the TurboTax software or online products can use the import feature for the 1099 forms.
  • You may also import and share your Ameriprise tax data with your tax preparers who have access to Intuit® Accountants tax preparation products. For more information, see “Tax data import for tax professionals” section below.

When will 2014 tax data be available to import?

  • 2014 tax data will be available to import starting in early February 2015 after tax statements are mailed and available online.
    • Review the tax statement mailing dates to determine when tax data will be available for various products and statements.
    • You will receive an invalid login error message if you attempt to enter your login credentials before the data is available.
  • Tax data for tax year 2014 will remain available for import through the middle of October 2015. The exact date has not been set yet, but it will be close to the expiration of the 2014 filing extension on October 15, 2015, when the IRS discontinues e-filing.

Which tax forms will be available to import?

  • Form 1099-B, Proceeds from Broker and Barter Exchange Transactions
  • Form 1099-DIV, Dividends and Distributions
  • Form 1099-INT, Interest Income
  • Form 1099-MISC, Miscellaneous Income (located in the “Other Common Income” section)
  • Form 1099-OID, Original Issue Discount
  • Form 1099-R, Distributions from Pensions, Annuities, Retirement or Profit-Sharing Plans, IRAs, Insurance Contracts, etc.

Remember:

  • If you receive more than one year-end tax package from Ameriprise, you must import each package separately. View "Import tax data" section below for step-by-step instructions.
  • If you receive corrected tax statements, you may need to correct the information on your tax return, either through an additional import or by manually changing the data on your TurboTax tax return. For more information about importing updated tax data see "If I receive a corrected tax statement, will the updated tax data be available to import?" below.

Note: Following the import, carefully review and compare all items in the import against your tax statement(s) and other records to verify that all reportable activity is accounted for.

Which tax forms will NOT be available for import?

The following forms, issued by Ameriprise Financial, are not available for import. If your tax package contains only forms not available for import, you will see receive an invalid log on error message after you enter your login credentials.

  • Form 5498, IRA Contribution Information
  • Form 5498-ESA, Coverdell ESA Contribution Information
  • Form 1099-MISC, Miscellaneous Income
  • Form 1099-Q, Payments From Qualified Education Programs (Under Sections 529 and 530)
  • Form 1099-LTC, Long-Term Care and Accelerated Death Benefits
  • Form 1042-S, Foreign Person’s U.S. Source Income Subject to Withholding
  • Supplemental statements

What should I do if I receive more than one year-end tax statement package?

  • If you receive more than one tax statement package, as many clients will during the 2014 tax season, you will need to import the data from each package separately.
  • For example, if you receive a tax statement package that contains tax data from your IRA account (e.g. Form 1099-R) in early February, and in mid-February you receive tax data for your nonqualified brokerage account (e.g., Form 1099-DIV and Form 1099-B), you will need go through the data import process separately for each package.
  • If you receive corrected tax statements, you may need to correct the information through an additional import or by manually changing the data on the TurboTax tax return. For more information about importing updated tax data, see “Will updated tax data be available for import if I receive a corrected tax statement?” below.

Note: Following the import, carefully review and compare all items in the import against your tax statement(s) and other records to verify that all reportable activity is accounted for.

See “Import tax data” below for more information.

If I receive a corrected tax statement, will the updated tax data be available to import?

  • The tax data you import is the data we have available at the time of the import. If you receive corrected tax statements, additional imports or adjustments to your tax returns may be necessary.
  • Updated tax data will be available to import into your TurboTax tax return at the same time as your corrected tax statement is mailed to you.
  • Your corrected tax statement or package will have the same login credentials as the original year-end tax package you received and the corrected data will overlay the original data when it's imported*.
  • If you receive a corrected tax statement, follow the "Import tax data" steps below to import your updated tax data into your tax return. The updated data will replace your previously imported tax data, as long as no manual updates have been made.*

* Note: If you imported tax data and then made manual changes to it - for example, you added or changed a dollar amount or a date of purchase – the manually added or updated data will remain in your return and will not be automatically replaced when you import your amended tax package. To avoid data duplication, you will need to manually delete any of the documents that you made changes to before attempting to import again. Visit the support section of the TurboTax website to learn how to manually delete tax statements.

Note: Following the import, carefully review and compare all items in the import against your tax statement(s) and other records to verify that all reportable activity is accounted for.

How can I get additional assistance?

  • If you have questions about the tax data that is provided from Ameriprise Financial during the import, please contact our Customer Service Center at 800.862.7919.
  • For comprehensive technical support using the TurboTax tool, visit the support section of the TurboTax website.
  • Tax professionals with questions about Intuit Accountants tax preparation tools can visit the Intuit support center.
Tax data import for clients

How do I import my Ameriprise tax form data?

Visit the TurboTax website for additional help installing the software or getting started in TurboTax. Be sure to download any recent updates to the program, if prompted.

Once you have installed the TurboTax software or purchased the online version, follow the steps below to import your tax form data.

  1. Open TurboTax on your computer.
  2. Click on the blue Begin button.

    If you used the software in the past, you will have the option to transfer information from the previous year. Or you may also continue without transferring.
  3. Update your personal information.

    If you are a new user, complete the sections of the Personal Info tab to capture all the information about you and your family.

    If you have used TurboTax previously, make any necessary updates to previously entered information.
  4. In the Federal Taxes tab, enter information from any Form(s) W-2, Wage and Tax Statement, received for 2014.
  5. On the How Do You Want to Enter Your Income screen, you have two options:
    • Select the Easy Guide button; you will be prompted to go through all of the income screens in order.
    • Or, if you choose Explore on My Own, you will go to the Your 2014 Income Summary screen. On this screen all of the various income sections are displayed and you can select the order in which you’d like to enter or import data.
  6. Ameriprise tax data is available for import into the following income sections:
    • Interest and Dividends (Forms 1099-INT, 1099-DIV, 1099-OID)
    • Investment Income (Form 1099-B)
    • Retirement Plans and Social Security (Form 1099-R)
    • Other Common Income (Form 1099-MISC)
  7. In any of the income sections, locate the tax form type for which you would like to import data and click Start. You will go to a page that asks if you received the type of income you have selected. Click Yes to proceed.
  8. On the next page select the “Import from my bank or brokerage” option and select Ameriprise Financial from the list of financial institutions.
  9. The State Taxes tab can be completed last. TurboTax will transfer the information from your federal tax return into your state tax return.
  • To access your Ameriprise tax data, enter your unique Package ID and Document ID from the mailer page of your 2014 tax package (s) See the first question for a sample mailer page which shows the location and format of Package ID and Document ID. Your login credential change every year so be sure to use your 2014 tax package(s).Package ID: May be entered without spaces (e.g., 1234567890)
  • Document ID: Not case sensitive (e.g., 123ABC4567 may be entered as 123abc4567)

Access your 2014 tax package online:

  • Register for the secure site on ameriprise.com
  • Log in to the secure site on ameriprise.com
  • Click "Statements & Documents"
  • Select the Tax Statements folder
  • Select the year 2015

Remember:

  • If you received more than one year-end tax package from Ameriprise you must import each package separately.
  • If you receive corrected tax statements, you may need to correct the information on your tax return, either through an additional import or by manually changing the data on your TurboTax tax return.

Note: Following the import, carefully review and compare all items in the import against your tax statement(s) and other records to verify that all reportable activity is accounted for.

Tax data import for tax professionals

What new tax data import functionality is available for tax professionals?

The import functionality that allows clients to electronically import tax data from Ameriprise Financial tax statements into their TurboTax tax return is now integrated with Intuit Accountants tax preparation products for tax professionals.

The new functionality will allow clients to send tax data directly to tax professionals through secure, encrypted, web-based servers. This functionality will be available for 2014 Ameriprise Financial tax data import starting in early February 2015.

Which Intuit Accountants tax preparation products have integrated the tax data import functionality?

The tax data import functionality is integrated with the following Intuit Accountants tax preparation products:

  • Lacerte® Tax
  • ProSeries® Tax
  • Intuit® Tax Online

More information about these products is available on the Intuit website at accountants.intuit.com.

Which tax forms are available for import?

All of the tax form data available to import for clients can be shared with tax professionals. For details about available and not available tax forms see the “General information” section above.

Can I import my clients' Ameriprise tax data directly?

No. Your clients must use the end-customer interfaces in either Intuit Tax Form Drop Off or Intuit Link to log in and download their tax data from Ameriprise and then share it with you.

How can clients import and share tax data with their tax professional?

Step-by-step instructions are available on the Intuit website for the following:

  • Taxpayer experience using Intuit Tax Form Drop Off
  • Import tax data using Intuit Link

How can I get additional assistance?

Tax professionals with questions about Intuit Accountants tax preparation tools can visit the Intuit support center.

Tax data questions

Can I import cost basis and holding period information from a sale of securities into a TurboTax return?

The cost basis and holding period reported on Form 1099-B, Proceeds From Broker and Barter Exchange Transactions, associated with sales of covered securities* is available to import into your TurboTax return. Cost basis and holding period information for your noncovered sales transactions, displayed on Form 1099-B, will also import into your tax return even though we don’t report it to the IRS.

  • The information held in our records may not reflect all basis adjustments that would be necessary for calculations of the basis of securities that are sold.
  • For noncovered shares, adjustments related to wash sales, cash transactions associated with corporate actions, such as mergers or spin offs; unit investment trusts, and widely held fixed investment trusts and other activity may not reflect accurate cost basis.
  • If you have received your shares through a gift, inheritance or divorce, the cost basis may not have been adjusted. Please review cost basis information with your tax accountant and make adjustments as appropriate to your tax situation.
  • It is important that you verify data using your records when calculating gains or losses for tax reporting purposes. To adjust the information, you will need to edit the imported information.
  • We may not have cost basis available for import in some situations. You will need to manually enter any cost basis and acquisition date information that is missing, using information from your own records.
  • Please see the instructions associated with your tax statements for more information. For questions on how to complete your tax returns, it is recommended that you speak with a tax professional.

*For an explanation of covered and noncovered securities, please read the Cost Basis Reporting FAQs.

How will the information from Form 1099-B, Proceeds from Broker and Barter Exchange Transactions, appear on my tax return?

Individual transactions reported on Form 1099-B will be downloaded to IRS Form 8949, Sales and Other Dispositions of Capital Assets. Totals from Form 8949 will automatically calculate to IRS Form 1040, Schedule D.

Why doesn’t the date of acquisition from Form 1099-B, Proceeds from Broker and Barter Exchange Transactions, import to IRS Form 8949, Sales and Other Dispositions of Capital Assets, for open-ended mutual funds?

  • Date of acquisition, Box 1b on Form 1099-B, will display “various” if the sale involves tax lots purchased on multiple dates. If the sale involves a single tax lot purchased on one date, Date of acquisition, Box 1b, will display the actual date of the purchase.
  • Clients who have had multiple sales in 2013 may see both “various” and actual dates in Date of acquisition, Box 1b, depending on the tax lots that comprise each sale.
  • Date acquired on Form 8949 will display either “various” or an actual date based on what was reported on Form 1099-B.
  • Consult a tax professional and the IRS instructions for IRS Form 1040, Schedule D, Capital Gains and Losses, for additional information on reporting the date acquired.

Neither Ameriprise Financial nor its representatives or affiliates may provide tax or legal advice. Consult with your tax advisor or attorney regarding specific issues.

Intuit TurboTax is not affiliated with Ameriprise Financial, Inc.

Ameriprise Financial Services, Inc., Member FINRA and SIPC.