Banking FAQ
Banking online is convenient and easy with Ameriprise.
Below you'll find some commonly asked questions about banking online with Ameriprise.
- How can I access my money?
- What kind of banking transactions can I do online?
- How do I make deposits into my accounts?
- How do I initiate a direct deposit into my account?
- How do I transfer funds between my accounts online?
- How do I search for and view checks online?
- How do I pay bills online?
- How do I set up payees in online bill pay?
- How should I schedule my online bill payments?
- How will my online bill payments be sent?
- Are there any payments that are prohibited from being paid online?
- Do I need to contact my payee to tell them I am using online bill payment?
- How will I know what payments have been made?
- How do I make an inquiry on a bill payment?
- How do I stop payment on a check that has been issued?
- Is there a safeguard system in place to protect me against making duplicate payment mistakes?
- Are there any limits on checking account transactions, and do transaction fees apply?
- How can I report a change of address?
- Can I export my account information to Quicken® or Microsoft Money®?
- Can I make my online purchases more secure?
How can I access my money?
You can access your account online through the My Financial Accounts website or at any participating ATM network, by phone or by mail.
In addition, the Ameriprise Debit MasterCard® card is accepted at over 25 million locations worldwide including stores, restaurants and hotels. You can also access more than a million ATMs in over 210 countries as well as surcharge-free ATM networks at over 21,000 ATM locations nationwide. Find ATMs that accept the Ameriprise Debit MasterCard.
You can use your Ameriprise Debit MasterCard at merchants and ATM network machines that display the following symbols. Additionally, there is no charge for making cash withdrawals at ATM locations that bear the MasterCard® ATM Alliance logo.
Ameriprise Bank does not charge a transaction fee for using an ATM. However, certain financial institutions and ATM operators independently may charge you a fee for the use of their ATMs. We have no control over these charges. If you'd like to access your account by phone or mail, you can call us at 1 (888) 356-1006 or you can write us at:
Ameriprise Bank, FSB
834 Ameriprise Financial Center
Minneapolis, MN 55474
What kind of banking transactions can I do online?
With My Financial Accounts, you can pay bills, review and print your account activity, verify deposits and withdrawals, confirm that your checks have cleared and transfer funds between accounts.
How do I make deposits into my accounts?
There are several easy ways to deposit money into your account:
- Set up automatic direct deposit of your paycheck or government check into your account. We've provided a Direct Deposit Form that you can fill out and give to your payroll manager to initiate direct deposit. Please check with your employer prior to submitting this form, as employers may have their own requirements for initiating direct deposit. (This form is also available under Account Services in My Financial Accounts.)
- Transfer funds from eligible Ameriprise Financial accounts by phone, through the My Financial Accounts website or at a participating ATM.
- Transfer funds from another financial institution via wire transfer or automated electronic deposits. For more information on making electronic deposits, please call our Customer Service Representatives at 1 (888) 356-1006.
- Mail your deposit to us with a completed deposit slip. Be sure to endorse check(s) payable to yourself. Write "FOR DEPOSIT ONLY" and your account number on the back of your check(s) with your endorsement. Either use a postage-paid envelope or mail your deposit to:
Ameriprise Bank, FSB
P.O. Box 1661
Minneapolis, MN 55440-1661
How do I initiate a direct deposit into my account?
We've provided a Direct Deposit Form that you can fill out and give to your payroll manager to initiate direct deposit. Please check with your employer prior to submitting this form as your employer may have its own requirements for initiating direct deposit. (This form is also available under Account Services in My Financial Accounts.)
How do I transfer funds between my accounts online?
To transfer funds between your accounts:
- Log in to My Financial Accounts.
- Click on Transfer Money.
- Follow the steps as presented with each screen.
How do I search for and view checks online?
You can view, search and print checks in My Financial Accounts:
- To search for checks, go to either Account Services or to the account activity page for your checking account.
- To view or print the check image, simply click on the check number.
How do I pay bills online?
Paying bills online is easy, and you can set up one-time or recurring payments. To get started, log in to My Financial Accounts, and click "Pay Bills" on the menu bar. The electronic bill payment service uses the Automated Clearing House (ACH) or MasterCard RPS network to electronically transfer your payments from your bank account to the third party you owe on the date you specify. If a company or individual is not set up for electronic transfer, a check is sent to them via U.S. Mail. We are unable to make tax payments and court-ordered payments through online bill payment.
How do I set up payees in online bill pay?
All you need to do is create a list of people or businesses that you would like to pay online. You only need to include the name of the payee, the address (city, state, ZIP code) and any relevant account number and identifying information.
How should I schedule my online bill payments?
Be sure to allow adequate time for all your online payments. Since some payees are not accustomed to receiving payments electronically, you should always check your next statement to make sure that your payment was credited correctly.
Please be sure to enter a transmit date that is 5 or more business days before the payment due date. Please note that payments scheduled after 1 p.m. Eastern time will be transmitted the following business day. For your first payment, we recommend you schedule your payment at least nine business days prior to the due date, to ensure proper processing. For the payment date, use the date the payment is due, not the payment late date on the payee's invoice. Please note that you can schedule payments using funds in your checking account plus funds from overdraft protection.
When you get your next statement from your payee, check to see when your payment was received. If the payee received the payment early, you might want to reduce the time you allow between the transmit date and the payment date.
As a reminder, tax payments and court-ordered payments are prohibited from being paid through online bill payment.
How will my online bill payments be sent?
The online bill payment service determines the best payment method at the time of processing. The payment will be made by either:
All-Electronic Payment: An electronic transfer to the payee account is made on the payment date you specify (within five business days of the transmit date you specify).
Electronic-to-Check Payment: The electronic bill payment service receives funds electronically from your checking account on the transmit date you specify. A check is drawn on the Processing Center's bank account and mailed to the payee. The payee handles the payment as a regular paper check.
Are there any payments that are prohibited from being paid online?
The only payments that we are unable to make are tax payments and court-ordered payments.
Do I need to contact my payee to tell them I am using online bill payment?
No. Using online bill payment will not change the way your payments are credited or how money is moved through your accounts.
How will I know what payments have been made?
Once a payment has been made, it will be clearly itemized on your monthly bank statement. It will also appear in your payment history and account activity online. Keep in mind that we only make the payments you authorize. You are in control of your account at all times. If for some reason a payment cannot be made — for example due to insufficient funds in your account — we will notify you via U.S. Mail.
How do I make an inquiry on a bill payment?
You may inquire about a bill payment by calling our Customer Service Representatives at 1 (888) 356-1006. Please provide them with the check or bill payment number, the payment amount and the name of the payee.
How do I stop payment on a check that has been issued?
Because of the time-sensitive nature of stop-payment requests, we strongly recommend that you call our Customer Service Representatives at 1 (888) 356-1006 and provide them with the check number, the check amount and the name of the payee.
Is there a safeguard system in place to protect me against making duplicate payment mistakes?
The electronic bill payment processing center maintains a valuable safeguard to prevent duplicate payments. When more than one identical payment is requested for the same payee, amount and payment date, the duplicate payment instruction is automatically disregarded.
This is important to know in case you should ever actually want to send two identical payments to the same payee on the same day. If you need to send two identical payments to the same payee account, separate the payment dates by at least one day or vary the amounts slightly.
Are there any limits on checking account transactions, and do transaction fees apply?
There are no transaction fees on our checking accounts; therefore, you have unlimited check writing, ATM access and debit transactions, plus unlimited online bill payment—all up to the available balance in your account.
Other types of accounts with check writing features may be subject to transaction fees and limits.
How can I report a change of address?
To report a change of address, log on to My Financial Accounts and go to Your Profile.
Can I export my account information to Quicken® or Microsoft Money®?
You can easily export your information into Quicken® or Microsoft Money® by using the Download Data link available on the account details page in My Financial Accounts.
Can I make my online purchases more secure?
MasterCard® SecureCodeTM is a simple way to add one more layer of security to your online transactions. With MasterCard SecureCode, you create a personalized code that only you know, like the PIN number for your ATM card. Through this quick registration process you can increase your confidence when you shop online with your Ameriprise Debit MasterCard® card.
Step 1 — Register for MasterCard SecureCode by providing the following information:
Your name and address
Your card number
The last four digits of your Social Security number
You will then be asked to create your MasterCard SecureCode.
Step 2 — When you shop at participating online merchants and pay with your Ameriprise Debit MasterCard, a window will appear to ask for your MasterCard SecureCode. Simply enter your personalized code to confirm your identity and complete your purchase.
Register now for MasterCard SecureCode on your Ameriprise Debit MasterCard.
Ameriprise Bank, FSB, Member FDIC is an equal housing lender. Ameriprise Financial Services, Inc. and Ameriprise Bank, FSB are subsidiaries of Ameriprise Financial, Inc.
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