The secure site on FAQ

What is the secure site on

The secure site on allows you to check balances, access online statements and e-delivery, pay bills, communicate securely with your advisor and more. Learn more about the secure site on

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Can corporations register for the secure site on

Yes, once eligibility is verified, corporations can gain access to the secure site on To verify eligibility, a company representative should call customer service at 800.862.7919.

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What are the guidelines for creating my user ID and passwords?

Your user ID must contain:

  • Five to 20 characters
  • At least one letter
  • No spaces and no special characters, such as: & > * $ @

Your password must contain:

  • Six to 16 characters
  • At least one letter
  • At least one number
  • At least one special character, such as: ! & * $ @

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How do I change my password or user ID?

To change your password, you'll have to know your user ID. Log in to the secure site, go to My Profile, and select Change Password. If you do not have your secure site user ID, or wish to change it, you will need to contact us at 800.862.7919.

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What should I do if my access is suspended?

Your access could be suspended if you enter an incorrect user ID and password combination several times. To retrieve a forgotten user ID or receive a temporary password, please contact us at 800.862.7919.

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Which operating systems work best with Ameriprise websites?

Our websites are currently optimized for use with the supported operating systems noted below.

Using a supported operating system provides you with the most secure experience and helps ensure our websites display correctly.

  • Microsoft Windows:
    • Windows 8
    • Windows 7
  • Macintosh:
    • 10.9 (Maverick)
    • 10.8 (Mountain Lion)
    • 10.7 (Lion)
    • 10.6 (Snow Leopard)
    • 10.5 (Leopard)
  • iPad:
    • iOS 7

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What are the browser requirements for accessing my accounts online?
  • A supported browser: Our sites are best viewed with a modern version of one of the supported browsers listed below.

    To upgrade your browser or try a different one, select a link below:

    Chrome    Firefox    Internet Explorer    Safari (Mac users only)

  • 128-bit encryption: Also called domestic, U.S.-grade or strong encryption, this encodes information so it cannot be read without decoding.
  • Secure Sockets Layer (SSL) version 3.0 protocol: This ensures that communication between your computer and our web server can't be interrupted or intercepted by an unauthorized user.
  • JavaScript enabled on your browser: For assistance enabling JavaScript, check your browser's operating instructions or help file.
  • Cookies enabled: This allows the site to recognize you.

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What can I do if some areas of your website are not displaying correctly?

If the browser you are using is Internet Explorer, some areas of — including the secure site — might display incorrectly if Compatibility View is turned on in your browser settings.

To help ensure that the website displays correctly, try one of the options below:

  • Check to see if Compatibility View is turned on. If it is, turn it off. Get instructions.
  • Access our site using a different browser, such as Chrome or Firefox.

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What should I do if I can't access the site?

There are several solutions that may resolve this particular issue:

  1. Clear your browser's cache.
  2. Make sure your system date and time are correct.
  3. Edit your Bookmark, or Favorite, to ensure you have not bookmarked a secure page. You may have bookmarked an out-of-date location.
  4. Download the latest service pack for your browser for Internet Explorer® or Netscape.
  5. Make sure your browser's privacy settings are set to medium.

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What does it mean to clear my browser's cache and how do I do it?

Your browser stores recently visited web pages in a cache directory on your hard drive to save time and allow pages to load faster. Occasionally, some saved information can become corrupted and cause problems when a page is loading or the browser attempts to run a web page application. Clearing the cache replaces the corrupt information by reloading pages directly from the server. Please consult your browser's help section for instructions.

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Why can I access my accounts at home, but not at work?

You could be hitting your company's firewall, which was set up to protect your company network from Internet activity. Check with your network administrator to see if your company has access restrictions and if they can be lifted for access to our site. Home computer firewalls may also prevent you from accessing your accounts online.

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What can I do if I have problems accessing through AOL?

If you have difficulty using the AOL® browser, try connecting using the Internet Explorer browser on your desktop. To do this, remain logged into AOL, but minimize the AOL window so you can locate Internet Explorer on your desktop. Click the Internet Explorer icon, then go to our site.

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Can I use favorites or bookmarks?

We recommend that you only bookmark, which contains a login box to access your accounts.

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Does the secure site on use pop-up windows?

This site may use pop-up windows for some information. We recommend that you configure pop-up blocking software to exclude our sites.

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