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My Financial Accounts FAQ

What is My Financial Accounts?

My Financial Accounts is an easy-to-access, secure website where you can conveniently monitor all your Ameriprise Financial accounts. To learn more about My Financial Accounts, take the online tour, which demonstrates key features of this powerful online tool.

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Can I use my online brokerage or Ameriprise Bank, FSB, user ID and password for My Financial Accounts?

You can use the same user ID and password for multiple Ameriprise Financial sites. When registering for a new service, simply log in using the same user ID and password to start the registration process.

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What are the guidelines for creating my user ID and passwords?

Your user ID must contain:

  • Five to 20 characters
  • At least one letter
  • No spaces and no special characters, such as: & > * $ @

Your password must contain:

  • Six to 16 characters
  • At least one letter
  • At least one number
  • At least one special character: ! @ # $ % etc.

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How do I change my password or user ID?

To change your My Financial Accounts password, you'll have to know your user ID. Go to Your Profile, select Change Your Password. If you do not have your My Financial Accounts user ID, or wish to change it, you will need to contact us at (800) 862-7919.

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What should I do if my access is suspended?

Your access could be suspended if you enter an incorrect user ID and password combination several times. To retrieve a forgotten user ID or receive a temporary password, please contact us at (800) 862-7919.

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What are the browser requirements for accessing my accounts online?
  • The proper browser: Our sites are best viewed with:
    • Windows XP: Microsoft Internet Explorer v6.0 and higher, Netscape Browser v8.1 and higher, Mozilla Firefox v1.5 and higher, Safari v3.0 and higher
    • MAC OS v10.4 and higher: Mozilla Firefox v1.5 and higher, Safari v3.0 and higher
  • 128-bit encryption: Also called domestic, U.S.-grade or strong encryption, this encodes information so it cannot be read without decoding.
  • Secure Sockets Layer (SSL) version 3.0 protocol: This ensures that communication between your computer and our web server can't be interrupted or intercepted by an unauthorized user.
  • JavaScript enabled on your browser: For assistance enabling JavaScript, check your browser's operating instructions or help file.
  • Cookies enabled: This allows the site to recognize you.

Check your browser for compatibility with our applications.

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What should I do if I can't access the site?

There are several solutions that may resolve this particular issue:

  1. Clear your browser's cache.
  2. Make sure your system date and time are correct.
  3. Edit your Bookmark, or Favorite, to ensure you have not bookmarked a secure page. You may have bookmarked an out-of-date location.
  4. Download the latest service pack for your browser for Internet Explorer® or Netscape.
  5. Make sure your browser's privacy settings are set to medium.

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What does it mean to clear my browser's cache and how do I do it?

Your browser stores recently visited web pages in a cache directory on your hard drive to save time and allow pages to load faster. Occasionally, some saved information can become corrupted and cause problems when a page is loading or the browser attempts to run a web page application. Clearing the cache replaces the corrupt information by reloading pages directly from the server. Please consult your browser's help section for instructions.

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Why can I access my accounts at home, but not at work?

You could be hitting your company's firewall, which was set up to protect your company network from Internet activity. Check with your network administrator to see if your company has access restrictions and if they can be lifted for access to our site. Home computer firewalls may also prevent you from accessing your accounts online.

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What can I do if I have problems accessing through AOL?

If you have difficulty using the AOL® browser, try connecting using the Internet Explorer browser on your desktop. To do this, remain logged into AOL, but minimize the AOL window so you can locate Internet Explorer on your desktop. Click the Internet Explorer icon, then go to our site.

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Can I use favorites or bookmarks?

We recommend that you only bookmark ameriprise.com, which contains a login box to access your accounts.

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Does My Financial Accounts use pop-up windows?

This site may use pop-up windows for some information. We recommend that you configure pop-up blocking software to exclude our sites.

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