Here when you need us.

File a claim

To start a claim, contact us at

800.872.5246

Or, if you were involved in an auto accident and no one was injured, file your claim online.

Claims

If disaster strikes or accidents happen, filing your claim starts here.

We're here for you, especially when you file a claim. From rear-end collisions to damage to your home, we'll help you through the claims process.

Report a Claim

Report an insurance claim online or by phone with Ameriprise Auto & Home Insurance. Auto, home, roadside assistance and theft claims.

Claims Process

Learn about the Ameriprise Auto & Home insurance claim process. Find guides on insurance claim processes for auto insurance or home insurance claims.

Common Claims

Get information on common insurance claims for auto to home incidents from Ameriprise Auto & Home Insurance.

A special message to our Illinois policyholders

Posted 7/21/17

Due to the recent flooding in Illinois, and in an effort to comply with the Illinois Department of Insurance Bulletin 2017-03, we will apply a reasonableness standard and err on the side of the consumer whenever possible in matters related to the recent disaster declared in Cook, Kane, Lake and McHenry counties. In addition, we have implemented the following provisions:

  • Any cancellation or nonrenewal issued on or after July 12, 2017 will be withdrawn and the policy reinstated without a lapse in coverage.
  • We will not issue any new cancellations or nonrenewals until September 30, 2017.
  • We will refrain from cancelling or nonrenewing policies of storm-affected property due to an increase in the risk originally accepted or the geographic location of the risk.
  • We are granting an extension of 60 days minimum on policy provision and other requirements that impose a time limit on insureds or claimants.
  • In the event repairs cannot be completed within the time required under any policy, we will provide an extension of not less than 60 days.

You may contact the Illinois Department of Insurance to file a complaint regarding any disaster-related dispute or issue. Their complaint hotline is 1-866-445-5364 and website is https://mc.insurance.illinois.gov/messagecenter.nsf.

“Jason (our adjuster) was amazing. It was almost like we had a family member standing there with us the whole time. He never acted like he was there to do a job; he acted like he was there as a friend to take care of us.”

- Donnie and Nicole Greer, Home Fire Survivors