File a claim

To start a claim, contact us at 888.404.5365.

Or, if you were involved in an auto accident and no one was injured, file your claim online.

Report a Claim

We're here to help. We're available 24 hours a day, every day of the year. Report a claim anytime by calling 888.404.5365.

Auto Claim (No Injury)

If you've been in an accident – and no one was injured – report your claim online. Simply log in to report your claim in the upper right corner.

Auto Claim (with Injury)

We want to handle each claim with care. Please contact us anytime at 888.404.5365. You will need:

  • Your policy number
  • Vehicle information
  • Accident details
  • Police report (if applicable)
  • The name/insurance information for the other party involved

Auto Glass Claim

Auto glass claims are often quick and easy. Let's talk about it over the phone. Please contact us anytime at 888.404.5365. You will need your policy number and vehicle information. Our goal is simple: Handle your claim with care.

Roadside Assistance Claim

Do you need roadside assistance? Or, do you have a roadside assistance claim? If you have roadside assistance coverage or are a Costco Executive Member, call us at 888.742.4572. Have your policy number and vehicle information available. Our goal is simple: Handle your claim with care.

Home Lockout Claim

Locked out of your home? Costco Executive members may be covered. Call 866.641.5443.

Theft Claim (Auto or Home)

Please call us to discuss the details at 888.404.5365. Have your policy number, loss details and police report (if applicable) available. We have a singular goal: Handle your claim with care.

Home Claim

First things first: If you've suffered fire or water damage, contact us as soon as possible. If you need recommendations to help you protect your home from additional damage, we'll provide them. Or, if you need help knowing what to do next, we stand ready to help. If you want to report your loss and start your claim, we're here for you. Call us at 888.404.5365. If possible, please have your:

  • Policy number
  • Loss details
  • Police report
  • Photos of the damage available

If you are unable to stay in your home, please make arrangements to stay elsewhere. Keep receipts for any out-of-pocket costs for lodging, food, etc. Do not discard any damaged items. They may be needed to review your claim. We will begin our investigation as soon as we have all claim information from you. Our goal is to handle your claim with care.

Carlos' Real-life Story

We got this email from Carlos, who filed a claim with Ameriprise Auto & Home.

“Thank you for your assistance. Your response to our claim and subsequent handling of our incident was great. Customer care at its BEST!”

- Carlos

Fairfield, CA