Running your business from any location has never been more important. With Service Central, you and your team can easily access service tools and information in one secure, online location. Tracking cases online, from any device, saves you time and creates efficiencies:
- Contact Service – automatically reach the right agent and be pre-authenticated for efficient use of your time
- Status Manager – quickly check or manage cases by adding notes, withdrawing or updating, and seeing projected processing times
- Screen Sharing – share your screen in real time with clients to guide them through the secure site on Ameriprise.com
- Money Movement and New Business – clients can authenticate Money Movement quickly and digitally through their mobile device
For our most experienced advisors, we also provide access to Elite Advisory Services — a specialized service team with a satisfaction rating over 99%.1 Whatever your needs, you’ll receive industry-recognized support from our committed team of experts.
Protecting your practice shouldn’t stop at a required training once a year. We create an environment where compliance is embedded into everyday workflows, so you can feel confident working with clients and prospects in any situation. We integrate compliance through:
- eLearning – that leverages interactive use cases, gamification and quiz questions
- Communications – continuously reinforce expectations, policies and procedures
- Technology – securely integrated technology protects you and your clients’ privacy through multiple layers of security backed by our online security guarantee
From extensive supervision solutions to assistance resolving problems, we’ve got your back. And, should the need arise, our team of experts is ready to offer the experienced counsel you need. We maintain the highest standards for compliance and risk management because safeguarding you and your clients is our top priority.