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Resources & Support

The services and protection you need— when you need it most

We don’t compromise when it comes to serving you and your clients. We’re committed to providing some of the best protection and services in the industry to help you run your practice smoothly, compliantly and efficiently. Operate your practice — anytime, from anywhere — with the backing of compliance support and risk mitigation.

 

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Ameriprise has been recognized by J.D. Power for providing “an outstanding customer service experience” for phone support for advisors for five consecutive years.

"At Ameriprise, compliance is an advocate for me and my business. They’re on my side and help me work more confidently with clients."

Sam Head, CEP®, APMA™, CRPC™

Private Wealth Advisor

Myrtle Beach, SC

Testimonial  not in connection with the J.D. Power certification.

Running your business from any location has never been more important. With Service Central, you and your team can easily access service tools and information in one secure, online location. Tracking cases online, from any device, saves you time and creates efficiencies:

  • Money Movement and New Business — clients can authenticate Money Movement quickly and digitally through their mobile device.
  • Status Manager — your ‘go-to’ place to check on cases. Quickly check or manage items that are not in good order, add notes, withdraw or update and see projected processing times.
  • Electronic Forms and eSignature — smart digital forms to pre-fill client data, allowing clients to sign electronically within seconds.
  • Client Contact History — get a quick view of client contact history — when clients contacted us and why, as well as what communications we’ve sent them.
  • Contact Service — chat, check hold times or request a call back.  Automatically reach the right agent and be pre-authenticated for efficient use of your time.

For our most experienced advisors, we also provide access to Elite Advisory Services — a specialized service team with a satisfaction rating over 99%1. 

Whatever your needs, you’ll receive industry-recognized support from our committed team of experts.

1J.D. Power 2023 Certified Customer Service ProgramSM recognition is based on successful completion of an operational evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. J.D. Power certified Ameriprise customer satisfaction performance for advisors in these factors: satisfaction with the IVR routing process, and the customer service representative which includes knowledge, courtesy, concern, promptness in getting to a representative, and timeliness of resolution in addition to overall satisfaction. Ameriprise paid a fee to J.D. Power to have their advisor support experience independently certified through this program and cite the results. Ameriprise’s public use of the certification is subject to a license fee. For more information, visit www.jdpower.com/awards.

Protecting your practice shouldn’t stop at a required training once a year. We create an environment where compliance is embedded into everyday workflows, so you can feel confident working with clients and prospects in any situation. We integrate compliance through:

  • Technology — securely integrated technology protects you and your clients’ privacy through multiple layers of security backed by our online security guarantee.
  • eLearning — online learning platforms that leverage interactive cases and quizzes.
  • Communications — continuously reinforce expectations, policies and procedures.

From extensive supervision solutions to assistance resolving problems, we’ve got your back. Should a need arise, our team of experts is ready to offer the experienced counsel you need. We maintain the highest standards for compliance and risk management because safeguarding you and your clients is our top priority.