How do I sign up for online access to my accounts?
Register for online access to the secure site on ameriprise.com.
What are the requirements for creating my User ID and password?
User ID requirements:
- 5 to 20 characters
- At least 1 letter
- No spaces
Password requirements:
- At least 8 characters
- Upper and lower case letters
- At least 1 number
- At least 1 special character
- No spaces
Your password cannot contain:
- Your name or more than 3 characters in a row from the User ID
- More than 3 repeating characters (examples: 1111, aaaa, ####)
- The word ‘password’ or any variation of the word ‘password’
- An email address, or be formatted similarly to an email address ‘xxx@xxxx.xxx’
- Back slash (\) or quotation mark (") special characters
Why do I get the message “User ID already in use” when I am trying to create my User ID?
Another online user has already selected the User ID you are trying to create. Add numbers or letters to the beginning or end of the User ID you’d like to use.
I forgot my User ID. What do I do now?
Select Forgot User ID or Password from the login page to retrieve your User ID. You will need to confirm some information about your account, including the last 4 digits of your Social Security number (SSN) or tax ID# to use this process.
How do I change my User ID?
Ameriprise Financial Clients:
To change your User ID, go to the Security Settings in your Profile and select Change User ID. If you can’t log in to your account, contact Customer Service at 800.862.7919 (M-F, 7 a.m. – 9 p.m. CT; weekends 7 a.m. – 7 p.m. CT).
What should I do if I forgot or wish to reset my password?
If you forgot your password, you'll need to reset it.
Ameriprise Financial Clients
Select Forgot User ID or Password from the login page to reset your password. You will need to confirm some information about your account, including the last 4 digits of your SSN or tax ID# to use this process.
What if I currently have different User IDs I wish to consolidate?
Ameriprise Financial Clients:
To consolidate your User IDs contact Customer Service at 800.862.7919 (M-F, 7 a.m. – 9 p.m. CT; weekends 7 a.m. – 7 p.m. CT).
What should I do if my access is suspended or revoked?
For your protection, online access to your account will be temporarily suspended if:
- A one-time security code received through text or voice call was entered incorrectly multiple times.
- A push code from the Ameriprise app was denied multiple times.
To re-instate your access, contact Customer Service at 800.862.7919 (M-F, 7 a.m. – 9 p.m. CT; weekends 7 a.m. – 7 p.m. CT).