The Ameriprise Financial Business Continuity and Crisis Management Program

Overview

At Ameriprise Financial, we build long-term relationships with our clients and strive to serve them with a personalized approach to meeting their financial needs while providing outstanding client service. Business continuity is essential to achieve that goal. We are committed to protecting our clients’ and the company’s information and assets without disruption, as well as meeting our regulatory obligations.

We dedicate significant resources to business continuity and crisis management. The Ameriprise Business Continuity Management (ABCM) team oversees all aspects of our enterprise-wide program, including crisis management, planning, solutions and governance. This framework addresses every level of the organization through the remediation of facilities, technology, applications, data, processes, governance and corporate strategy — incorporating continuity into the way we work.

Crisis management

We maintain a robust crisis management structure that allows for an efficient and effective response to crisis events. We proactively monitor worldwide events that could affect our clients, employees, facilities and other assets. We provide comprehensive and ongoing training and education to help employees prepare for possible business disruptions.

Members of our Crisis Response Team (CRT) include senior leaders from all of our business areas, supported by additional subject matter experts, as appropriate. During a crisis event or business disruption, the CRT coordinates our response to help protect the well-being of everyone involved, safeguard assets and provide continuity of critical processes.

When appropriate, the CRT utilizes a third-party web-based mass notification system that is not dependent on company infrastructure to distribute event notifications and communicate with employees. In addition, we offer a crisis hotline to report crisis events and obtain event status information.

Business continuity

At Ameriprise Financial, each line of business creates business continuity plans designed to address their specific needs and potential risks. We believe our business continuity plans and program controls meet regulatory requirements and industry best-practices.

Business continuity plans (BCPs) are updated annually or in the event of a material change. Plans are updated through a series of plan enhancement workshops facilitated by a member of the ABCM team, with participation from business areas and senior leaders. As part of the planning process, we conduct a business impact analysis for each business area, which helps determine critical processes and ensures that appropriate recovery strategies and capabilities are in place.

Our BCPs are based upon a proactive “all hazards” approach in preparing for disruptions of varying severity and scope, and address both short-term and long-term disruptions. We have developed multiple recovery solution strategies that enable us to activate the appropriate strategy based upon the event’s severity and duration. This flexible, multi-faceted approach allows us to respond appropriately and effectively based on the type of event.

BCPs containing critical processes are validated annually. We review and update recovery strategies, solutions and capabilities through multiple types of exercises, including tabletops and functional and communication activities. Functional exercises include validating work-from-home solutions, proprietary and third-party-hosted workplace recovery solutions.

Data backup and recovery

The backup and recovery of hardcopy and electronic data is of critical importance due to the significance of historical data in business operations, as well as the appropriate regulatory requirements. We back up electronic data at a number of geographically dispersed data centers. Testing and validation of backup frequency is based upon the critical nature of the data. Our recovery approach is designed to guard against the loss of critical data.

Changes and Modifications

The Ameriprise Financial business continuity plan is subject to modification. We will post information about updates or modifications to the plan on ameriprise.com. If you have a question, please send your inquiry to:
 

Ameriprise Financial
70100 Ameriprise Financial Center
Minneapolis, Minnesota 55474