Resolving issues or concerns

Providing resolutions through communication and clarification

We’re committed to helping you meet your financial goals, and we work hard to maintain strong relationships with all our clients. This means we’ll work as quickly as possible to resolve any issues or concerns you may have.

Always check your account statements and confirmations to see if your transactions were processed according to your instructions — the right investments in the right amounts. Also look for fees that you don’t understand.

If you see incorrect information on your account statements or confirmations, or if you have any other issues, you may take the following steps:

  1. Contact your financial advisor right away. If you don’t have a financial advisor, contact Customer Service at 800.862.7919. Most issues are addressed by speaking with a financial advisor or a Customer Service associate.
  2. Contact your financial advisor’s branch office and ask to speak to the registered principal.
  3. If the issue is not addressed to your satisfaction, please contact the Ameriprise Financial Compliance Department at 866.738.5934 or at the address noted below with your concerns:
  • Ameriprise Financial
    2923 Ameriprise Financial Center, Routing: S13/2923
    Minneapolis, MN 55474
  • Any oral communications should be reconfirmed in writing to further protect your rights, including rights under the Securities Investor Protection Act (SIPA).
  1. If you’re unsatisfied with our response to your concerns, you may contact your state securities and/or insurance regulator or FINRA at
Ameriprise Financial cannot guarantee future financial results.
Investment products are not insured by the FDIC, NCUA or any federal agency, are not deposits or obligations of, or guaranteed by any financial institution, and involve investment risks including possible loss of principal and fluctuation in value.
Investors should consider the investment objectives, risks, charges and expenses of a mutual fund, certificate, variable annuity or variable life insurance product or 529 plan carefully before investing. For a free prospectus, disclosure documents or other important information about financial products, call 800.862.7919. Read the prospectus and/or disclosure information before you purchase or invest.
The Ameriprise ONE ® Financial Account is a brokerage account with cash management features.
The following companies are all part of Ameriprise Financial, Inc.
Ameriprise Certificates are issued by Ameriprise Certificate Company and distributed by Ameriprise Financial Services, LLC.
RiverSource branded insurance and annuity products are distributed by RiverSource Distributors, Inc., Member FINRA, and are issued by RiverSource Life Insurance Company and, in New York only, by RiverSource Life Insurance Co. of New York, Albany, NY.
Columbia Funds and Columbia Acorn Funds are distributed by Columbia Management Investment Distributors, Inc., Member FINRA. Columbia Funds are managed by Columbia Management Investment Advisers, LLC, and Columbia Acorn Funds are managed by Columbia Wanger Asset Management, LLC, a subsidiary of Columbia Management Investment Advisers, LLC.
Ameriprise Bank, FSB provides deposit, lending, and personal trust products and services to its customers, including clients of Ameriprise Financial Services, LLC. (“AFS”). Ameriprise Bank, FSB and AFS are subsidiaries of Ameriprise Financial, Inc. AFS financial advisors may receive compensation for selling bank products.
Neither Ameriprise Bank, FSB nor AFS financial advisors are authorized to give legal or tax advice. For specific legal or tax matters, clients should consult with their own legal and/or tax advisors.
Investment advisory products and services are made available through Ameriprise Financial Services, LLC, a registered investment adviser.
Securities offered by Ameriprise Financial Services, LLC. Member FINRA and SIPC.
Ameriprise Bank, FSB. Member FDIC. Equal Housing Lender. Equal Housing Lender