Protecting your privacy and security is a top priority
We value the confidence you have placed in us and are committed to ensuring your account information and access are protected. To find out more about how to keep your information secure and to view our Online Security Guarantee, visit our Privacy, Security & Fraud Center.
Multiple controls to protect your identity
To help strengthen your online security, when you access the secure site, we must confirm your identity through 2-Step Verification. 2-Step verification offers a second layer of protection and helps prevent someone from accessing your account using a stolen or compromised password. You will be required to choose one or more verification methods for your account.
- Install and register an Authenticator application on your phone (recommended).
- Provide a phone number so we may provide a one-time passcode (OTP) by sending you a text message or by calling your phone.
When you log in to the secure site, you may choose the method that works best for you.
- Ensure your online username and password are secure and remain confidential. If you want to provide access to your online accounts to someone else, please formally designate that person(s) with a power of attorney.
- Sign up to receive text and email alerts to notify you about activity on your Ameriprise accounts. Just log in to the secure site on ameriprise.com and select Profile > Communication Preferences to set up and manage alerts.
- Use the Message Center to share account and personal information with your financial advisor safely and securely. Log in to the secure site and select Transfers & Tools > Message Center.
- Install antispyware, antivirus and firewall software to protect information on your computer.
- We will never ask you to provide your personal information or account information through an email message.
Identity verification
When you contact us, whether online at ameriprise.com or through Customer Service, we will ask you for personal information to verify your identity. This is done for your protection.
Please note, we will never ask you to provide your personal information or account information through an email message.
Instructions and verification
Your financial advisor may make certain transactions, such as buying and selling securities or sending disbursements from your account, on your behalf by following your instructions. Other transactions, such as trading in a discretionary manner or distributing money to third parties via check or wire/ACH transfer, require your written authorization. All transactions will be included in your account statement. Additionally, with most transactions involving investments, financial planning services or money movement to third parties, we will send you original transaction confirmations.
It’s a good practice to review every statement and confirmation you receive from us. Make sure that the transactions are accurate and have been carried out as you intended. If you have any concerns, contact your financial advisor or Customer Service at 800.862.7919.
Making payments and receiving checks
For your protection, we require that checks be made payable to an appropriate Ameriprise entity, such as Ameriprise Financial Services, LLC, or American Enterprise Investment Services, Inc. (AEIS).
Ameriprise Financial Services, LLC (Ameriprise Financial), does not accept cash.
Checks for money market accounts and your Ameriprise ONE® Financial Account will be sent directly to the address you provided. Your financial advisor cannot receive them for you.
- Never make a check payable directly to your financial advisor or local financial advisor office. Please consult with your advisor on which entity you should make checks payable to.
- Your financial advisor will not accept cash. Please do not ask your financial advisor, their staff, or any other Ameriprise Financial employee to do so.
- If you don’t receive requested checks or drafts within 20 days of opening an account, contact Customer Service at 800.862.7919.
Forgery
We have a very strict policy regarding forgery. Financial advisors, their staff and any Ameriprise Financial employees are not allowed to sign any documents for you, even if you have given them permission.
Your financial advisor will not sign your name. Please do not ask your financial advisor to sign agreements or other forms on your behalf.