How we safeguard your accounts

Protecting your privacy and security is a top priority

We value the confidence you have placed in us and are committed to ensuring your account information and access are protected. To find out more about how to keep your information secure and to view our Online Security Guarantee, visit our Privacy, Security & Fraud Center.

Multiple controls to protect your identity

If we ever need to confirm your identity when accessing the secure site, you will be required to use a one-time passcode (OTP) sent to your phone number on file. Therefore, when you register for secure site access you will be required to provide a phone number if you do not already have one on file.

Tips to protect yourself from online fraud

Ensure your online username and password are secure and remain confidential. If you want to provide access to your online accounts to someone else, please formally designate that person(s) with a power of attorney.
Sign up to receive text and email alerts to notify you about activity on your Ameriprise accounts. Just log on to the secure site on ameriprise.com and select Profile > Communication Preferences to set up and manage alerts.
Use the Message Center to share account and personal information with your financial advisor safely and securely. Log on to the secure site and select Transfers & Tools > Message Center.
Install antispyware, antivirus and firewall software to protect information on your computer.
We will never ask you to provide your personal information or account information through an email message.

Identity verification

When you contact us, whether online at ameriprise.com or through Customer Service, we will ask you for personal information to verify your identity. This is done for your protection.

Please note, we will never ask you to provide your personal information or account information through an email message.

Instructions and verification

Your financial advisor may make certain transactions, such as buying and selling securities or sending disbursements from your account, on your behalf by following your instructions. Other transactions, such as trading in a discretionary manner or distributing money to third parties via check or wire/ACH transfer, require your written authorization. All transactions will be included in your account statement. Additionally, with most transactions involving investments, financial planning services or money movement to third parties, we will send you original transaction confirmations.

Tips for verifying your transactions

It’s a good practice to review every statement and confirmation you receive from us. Make sure that the transactions are accurate and have been carried out as you intended. If you have any concerns, contact your financial advisor or Customer Service at 800.862.7919.

Making payments and receiving checks

For your protection, we require that checks be made payable to an appropriate Ameriprise entity, such as Ameriprise Financial Services, LLC, or American Enterprise Investment Services, Inc. (AEIS).

Ameriprise Financial Services, LLC (Ameriprise Financial), does not accept cash.

Checks for money market accounts and your Ameriprise ONE® Financial Account will be sent directly to the address you provided. Your financial advisor cannot receive them for you.

Tips for making safe transactions

Never make a check payable directly to your financial advisor or local financial advisor office. Please consult with your advisor on which entity you should make checks payable to.
Your financial advisor will not accept cash. Please do not ask your financial advisor, his or her staff, or any other Ameriprise Financial employee to do so.
If you don’t receive requested checks or drafts within 20 days of opening an account, contact Customer Service at 800.862.7919.

Forgery

We have a very strict policy regarding forgery. Financial advisors, their staff and any Ameriprise Financial employees are not allowed to sign any documents for you, even if you have given them permission.

Tips to avoid forgery

Your financial advisor will not sign your name. Please do not ask your financial advisor to sign agreements or other forms on your behalf.