Contact us

Investments

Phone

Ameriprise ONE®  Financial Account and Brokerage

800.862.7919

7 a.m. to 7 p.m. Central time (CT) Monday – Friday

All other investments

800.862.7919

7 a.m. to 6 p.m. Central time (CT) Monday – Friday

Mail

Ameriprise® Brokerage
70400 Ameriprise Financial Center
Minneapolis, MN 55474

 

Ameriprise Financial
70100 Ameriprise Financial Center
Minneapolis, MN 55474

Email

Ameriprise ONE Financial Account and Brokerage
Questions

Banking

Phone

Banking

888.356.1006

7 a.m. to 7 p.m. Central time (CT) Monday – Friday
Automated support1 24 hours a day, 7 days a week

Mail

For general correspondence

Ameriprise Financial
834 Ameriprise Financial Center
Minneapolis, MN 55474

 

Payments by mail

Ameriprise Financial
P.O. Box 1661
Minneapolis, MN 55440-9699

 

Payments by overnight mail

Ameriprise Financial
70208 Ameriprise Financial
Minneapolis, MN 55474

Email

The secure site on ameriprise.com
Website questions
Please note that account-specific questions cannot be answered through email.

In person

Withdrawals Only
Locate an ATM

Lending

Home loans

Originations

Loan Origination through The Ameriprise Home Lending Program

For Purchase or Refinance (originations through Embrace Home Loans):

855.612.9444

Servicing

For Loans Serviced by Cenlar, sub-servicer of Ameriprise Bank, FSB

For Loans Serviced by Rushmore Loan Management, sub-servicer of Embrace Home Loans

For payment and specific loan servicing information (Cenlar):

888.477.6365

Hours:
Monday - Friday
7:30 a.m. to 7 p.m. Central time
Saturday
7:30 a.m. to 4 p.m. Central time

Payment Mailing Address:

For west coast properties*:

Cenlar
P.O. Box 54040
Los Angeles, CA 90054-0040

For all other states:

Cenlar
P.O. Box 11733,
Newark, NJ 07101-4733

*West Coast Properties (California, Alaska, Arizona, Colorado, Hawaii, Idaho, Montana, Nebraska, New Mexico, Nevada, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming, and Guam)

For payment and specific loan servicing information (Rushmore Loan Management):

888.504.6700

Hours:
Monday - Friday
8 a.m. to 6 p.m. Central time

Payment Mailing Address:

Rushmore Loan Management Services
P.O. Box 514707
Los Angeles, CA 90051-4707

Overnight:

Rushmore Loan Management Services
15480 Laguna Canyon Road, Suite 100
Irvine, CA 92618

Cards

Phone

Ameriprise® Visa Signature® Credit Cards

833.396.7253

American Express® Gold Card

800.653.6051

Ameriprise Visa® Debit Card

Platinum Card® from American Express

800.615.0403

Ameriprise Rewards

800.867.0843

Monday through Friday 7:00 a.m. to 9:00 p.m. (Eastern Time)
Saturday and Sunday 9:00 a.m. to 9:00 p.m. (Eastern Time)

Mail

Ameriprise® Visa Signature® Credit Cards

Cardmember Service
P.O. Box 790408
St. Louis, MO 63179-0408

American Express Bill Payment

P.O. Box 360001
Ft. Lauderdale, FL 33336-0001

Website questions and troubleshooting

Phone

The secure site on ameriprise.com

800.862.7919

7 a.m. to 9 p.m. Central time (CT) Monday – Friday
7 a.m. to 7 p.m. Central time (CT) Weekends

International callers

Call collect at 612.671.3131 and ask for the Service Delivery Client Service Call Center
Monday – Friday 8 a.m. to 5 p.m. Central time (CT).

Professional Alliances
For assistance with your User ID or Password, please contact Professional Alliance at professional.alliance@ampf.com or (877) 298-0936
Report fraud or security concerns

Phone

Please report any suspected unauthorized activity to Ameriprise:
Mon-Fri 7:00 a.m. CT - 8:00 a.m. CT call 800.862.7919 and request to speak to a representative
Mon-Fri 8:00 a.m. CT - 4:30 p.m. CT call 800.862.7919 followed by extension 11208
Mon-Fri 4:30 p.m. CT - 9:00 p.m. CT call 800.862.7919 and request to speak to a representative
Sat-Sun 7:00 a.m. CT - 7:00 a.m. CT call 800.862.7919 and request to speak to a representative

Please forward any potential fraudulent emails that appear to be from Ameriprise to anti.fraud@ampf.com (we will respond whether it was fraudulent or not).

Report ethical violations

Ameriprise Financial is committed to maintaining the highest standards of ethical business conduct. We promote a work environment that fosters mutual respect, openness and integrity. We achieve these goals by having policies and resources in place to guide individuals making ethical business decisions to support our mission and values.

Leaders, employees, advisors, independent contractors and vendors
The Ethics Hotline is a resource for leaders, employees, advisors, independent contractors and vendors. If you would like to report a suspected ethics violation, call the Ethics Hotline at 800.963.6395.

The Ethics Hotline is available 24 hours a day, 7 days a week and is run by an independent third party. The hotline allows callers to remain anonymous and provides a comprehensive and confidential reporting service that assists leaders, employees, advisors, independent contractors and vendors with to addressing ethical concerns and misconduct in the workplace.

Clients
Clients may report suspected ethical violations to the Ameriprise Financial Compliance Department at 866.738.5934 or at the address noted below:

Ameriprise Financial
2923 Ameriprise Financial Center H26/2923
Minneapolis, MN 55474

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1 Generally available 24 hours a day, 7 days a week except for some holidays, when systems are unavailable due to scheduled maintenance or due to an unexpected disruption.
The Platinum Card® from American Express and the American Express® Gold Card are issued by American Express Bank, FSB. ©2016 American Express Bank, FSB. All rights reserved.
Elan Financial Services is the creditor and issuer of Ameriprise® Visa Signature® credit cards, pursuant to a license from Visa U.S.A. Inc., and does not administer the account Rewards Program.
Ameriprise Financial Services, LLC. Member FINRA and SIPC