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2-Step Verification

2-Step Verification increases your account security by requiring both your password and a unique verification code when you log in. Even if your password is stolen or compromised, a verification code provides a second layer of security to help prevent unauthorized access. You can change the way you receive your verification code at any time in your Security Settings in Profile.

There are 3 ways to verify your identity with 2-Step Verification:

  1. Push notification. A verification code will be sent to your enrolled mobile device through the Ameriprise Financial app.
  2. Third-party authenticator app. A verification code will be generated through a third-party authenticator app on your mobile device. Cell service is not required.
  3. Text message or automated call. A 6-digit verification code will be sent to your enrolled phone number by text message or automated voice call.

Frequently asked questions

What are notifications?

Notifications are for Ameriprise clients who have the Ameriprise Financial app installed on an Apple or Android device (phone or tablet). You can receive notifications to verify your identity with 2-Step Verification at login as well as notifications for certain Working with My Advisor or Account Management alerts.

Are there specific requirements for receiving notifications through the Ameriprise Financial app?

There are a few requirements for receiving verification notifications on your device:

  • A device (tablet or phone) with mobile data or Wi-Fi
  • The latest version of the Ameriprise Financial app downloaded to your device
  • A successful login to the Ameriprise Financial app on your device
How do I log in with 2-Step Verification push notifications sent through the Ameriprise Financial app?

Once your device is enrolled, each time you enter your User ID and password at login, a notification will be sent to your device through the Ameriprise Financial app to verify your identity. 

What do I do if my device is lost or stolen?

If your device is lost or stolen, when you log in you can use your account number or Client ID for 2-Step Verification. You can also call Customer Service to gain access to your account or permanently block a device from receiving notifications.

Where is the notification on my device?

Login notifications can be found in your device Notification Center (Apple) or the drop-down notification bar (Android). Notifications are active for 5 minutes and you will need to resend the notification to log in if the notification is not accepted within that time.

What is a third-party authenticator app?

A third-party authenticator app is a software application that is installed on a smartphone, computer or tablet and used to securely verify your identity. Authenticator apps generate the unique, time sensitive code (typically refreshed every 30 seconds) required every time you log in to your account. Once activated, this extra layer of security helps keep your accounts safe and secure.

Ameriprise makes no representations that the use of a third-party authenticator app will be timely, uninterrupted or operate in combination with any other hardware, software, system or data, will meet your expectations, be free from errors or defects, or be entirely secure.

What third-party authenticator apps are available?

There are many authenticator apps to choose from but here are a few examples:

  • Twilio Authy
  • Duo Mobile
  • Google Authenticator
  • Microsoft Authenticator
How do I set up a third-party authenticator app?
  1. Download a third-party authenticator app to your mobile device.
  2. Go to 2-Step Verification in your Security Settings, and select Generate a code with a third-party authenticator app.
  3. Open your third-party authenticator app and add an account (instructions will vary by app).
  4. On your device, you will be prompted to scan an Ameriprise QR code or enter a secret key to register your third-party authenticator app.
  5. Once connected, you will receive a third-party authenticator verification code notification on your mobile device every time you log in.
How do I change how I receive verifications or enroll a new device in 2-Step Verification?

You can change the way you receive verifications at any time in your Security Settings in Profile.

To enroll a new device in 2-Step Verification:

  1. From Security Settings in your Profile, select Turn Off 2-Step Verification.
  2. Select the 2-Step Verification method you would like to use.
  3. Follow the instructions for the 2-Step Verification method you selected.
How do I turn off or manage my 2-Step Verification settings?

You can manage your 2-Step Verification enrollment and preferences in your Security Settings in Profile. In addition to turning 2-Step Verification on or off, you can change the way you receive verifications. You can generate a code through a third-party authenticator app, receive a notification through the Ameriprise Financial app or get a 6-digit code sent to your enrolled phone number through a text or voice call.

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