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Frequently asked questions

Online Document Delivery (E-Delivery)
What is online document delivery (e-delivery)?

Choosing online document delivery means that you'll no longer get paper versions of available documents in the mail. When new documents are available online, you'll receive an email notification. You can sign up for online document delivery in Communication Preferences in your Profile.

Who can sign up for online document delivery?
  • Anyone with a valid Client ID can sign up for online document delivery (e-delivery). This includes trusts and corporations.
  • Clients under the age of 21 will not be able to view account statements online.
What types of documents can I receive through online delivery?

Most account statements, financial confirmations, shareholder documents and administrative documents are currently available for online delivery.

Account statements include monthly, quarterly and annual statements, regulatory inserts such as Notice of Account and Product changes, Privacy Notices, ADV documents and updates to Client Agreements. 

Between statements, you can view your account activity online:

  • To view up to 30 days of account activity for all accounts, go to Recent Activity on your Overview.
  • To view up to 90 days of account activity, go to Activity in your Profile.

Financial confirmations are notifications of activity on an account or product held at Ameriprise Financial. Examples of transactions for which you may receive financial confirmations include:

  • Buying or selling stocks
  • Surrendering a certificate
  • Transferring money
  • Buying or redeeming shares of a RiverSource mutual fund account
  • Making a payment to a RiverSource Life Insurance Company or RiverSource Life Insurance Co. of New York insurance policy

Financial confirmations are available online within 1-4 days of processing the transactions.

Shareholder documents include:

  • Annual reports, semi-annual reports and supplements – Statements of a company's operating and financial results.
  • Prospectuses – Describe a mutual fund's objectives, history, manager background, and financial statements.
  • Proxies – A formal document signed by a shareholder to authorize the company's management to vote the holder's shares at a company's annual meeting.

Additional document types include:

  • Change of beneficiary confirmations
  • Name change confirmations
  • Change of advisor notifications
  • Change of suitability confirmations
  • Financial planning confirmations

Confirmations of most activity, such as a beneficiary updates or name changes, are available online within 4 days of processing the change. Others, such as financial planning confirmations, may require up to 10 days to become available online.

How long are documents available online?
  • Account statements are available online for 7 years from the date the statements are posted. Any printed statements that you received prior to online statement access are not available online.
  • Financial confirmations are available online for 7 years from the date transactions are processed.
  • Shareholder documents are available online for 45 days. Proxies are available online until their due dates.
  • Additional documents are available online for 7 years from the date the activity was processed.
Why might I still get documents in the mail after signing up for online document delivery?

There are several reasons why you might still receive documents in the mail after you sign up for e-delivery:

  • It can take up to 60 days to stop receiving paper versions of shareholder documents.
  • Shareholder documents for pension accounts, certificates, unit investment trusts, real estate investment trusts and bonds are not available for online delivery.
  • Some fund companies do not authorize their shareholder documents to be delivered online.
  • Account statements for banking-related products are not available for online delivery.
  • Tax statements are currently not available for online delivery.
How will I know when a new document is available online?

You will receive an email at your primary email address alerting you when documents are available online.

How can I ensure I will receive email alerts for my online documents?
Can I change my document delivery preferences?

You can change your delivery preferences at any time in Communication Preferences in your Profile.

How does signing up for online document delivery affect other owners of my accounts?

The impact varies somewhat depending on the types of documents you sign up to receive electronically.

If you sign up for online delivery of:

  • Account statements
  • Financial confirmations
  • Additional documents for an account with multiple owners

Then:

  • Account statements, financial confirmations and administrative documents for all other owners of the account will also be delivered electronically, even if those other owners have not signed up for online delivery themselves.
  • Paper copies will no longer be sent via U.S. mail to any of the owners.

If you sign up for online delivery of:

  • Shareholder documents for an account with multiple owners

Then:

  • Impact will vary, depending on a number of factors. If you have questions, please call customer service at 800.862.7919.
Personal Information
How do I update my email address, phone number or mailing address?

You can update your email address, phone number, permanent and temporary mailing addresses in Contact Information in your Profile.

When will my new email address, phone number or mailing address be effective?

Email addresses and phone numbers are effective immediately. Your address will be effective in 3-5 business days. However, address changes place a 14-day hold on phone-in redemptions for your account. Any redemption requests during this holding period need to be directed to your financial advisor or customer service at 800.862.7919.

What is a temporary address?

You can set up a temporary address if you'd like your Ameriprise Financial mail to be delivered to a second address for a period of time. If you don't set up a temporary address, your mail will be delivered to your permanent address.

If I move out of state, will Ameriprise Financial help me find a new advisor?

Yes. You can always ask your current advisor for a referral or find an advisor using the advisor locator feature on ameriprise.com. Ameriprise Financial will assign you a new advisor if you don't find one on your own. You'll be notified who your new advisor is by mail.

How do I correct or update my name, date of birth or Social Security number?

To protect your personal information, correcting your name, date of birth or Taxpayer Identification Number (Social Security number or Employer Identification Number) requires a physical signature. Please complete the Client Data Update Form and return it to:

Ameriprise Financial Services, Inc.
70100 Ameriprise Financial Center
Minneapolis, MN 55440

Text Alerts
How do I enroll to receive text alerts?

You can enroll in text alerts in Alerts in your Profile.

What types of actions are eligible for receiving text alerts?

Once enrolled in text alerts, you can choose to be notified when any of the following items are changed:

  • Password
  • Email address
  • Phone number
  • Mailing address

In addition, you can choose to receive text alerts when:

  • You receive a secure message
  • A document is shared with you from your advisor or other members of your household group
  • A document requires your electronic signature
  • Your advisor schedules a new meeting with you (includes an initial alert and a reminder sent approximately 5 days before the meeting)
  • A new external bank account is added for money transfers
  • A money transfer is requested or updated to one of your eligible accounts
  • A money transfer is requested or updated from one of your eligible accounts
  • Your account was logged into from a new browser or device
  • Your account is locked due to multiple failed attempts to log in
How do I update my mobile phone number for receiving text alerts?

To update the mobile number that is enrolled in text alerts, go to your Text Alerts Delivery Preference on Alerts and select the new number from the drop-down. You will also be provided a link to add a new number in your Contact Information.

Are there any charges associated with receiving text alerts?

The text alert service is free, however message and data rates may apply per your mobile service carrier.

How do I stop or unenroll from receiving text alerts?

You can stop receiving text alerts by:

Also, if you change or delete the mobile phone number your Contact Information that is enrolled for text alerts, you will automatically be unenrolled and will need to re-enroll in text alerts.

Will I continue to receive text alerts if I change mobile carriers, even if my number remains the same?

Yes. The only time you need to re-enroll to receive text alerts is if the mobile phone number you initially enrolled with is changed, updated or deleted.

Can I receive text alerts at an international phone number?

No, the text alert service is available to domestic phone numbers/carriers only.

What are the Terms and Conditions for enrolling in text alerts?

The Terms and Conditions are available for your review in the text alert enrollment process and state:

By enrolling, you agree to receive an activation code from Ameriprise. Message frequency varies based on the alerts you select to receive. Text STOP (90833) to stop receiving text alerts from AMERIPRISE (90833) and text HELP (90833) for information. For assistance, please call customer service at 800.862.7919. Message and data rates may apply.

View our privacy policy.

Who are the participating carriers for text alert service?
  • ACS Wireless
  • Cross Telephone Company (MBO WIRELESS)
  • Pine Cellular
  • Advantage Cellular (DTC)
  • Duet IP (Maximum Communications, New Core Wireless)
  • RINA Revol Wireless USA 
  • AIO Jasper
  • Element Mobile 
  • Sagebrush Cellular (Nemont) 
  • Appalachian Wireless
  • Epic Touch (Elkhart Telephone) 
  • SI Wireless (Mobile Nation)
  • AT&T Mobility
  • GCI Communications Corp 
  • SouthernLinc
  • Bandwidth, USA
  • Golden State Cellular 
  • Sprint USA
  • Bluegrass Cellular
  • Google Voice
  • SRT
  • Buffalo Wireless
  • Illinois Valley Cellular (IV Cellular)
  • Systems (PTCI/PTSI) 
  • C Spire
  • Inland Cellular Telephone Company 
  • Texas RSA 3 Ltd (Plateau Wireless) 
  • Cablevision USA
  • iWireless (IOWA Wireless)
  • Thumb Cellular
  • Carolina West Wireless (CWW)
  • Keystone Wireless LLC (Immix Wireless)
  • T-Mobile
  • CellCom USA
  • Leaco Rural Telephone
  • Union Telephone Company
  • Cellular Network Partnership (PIONEER)
  • MetroPCS
  • United Wireless
  • Cellular One - AZ, Chariton Valley
  • Mosaic (Consolidated or CTC Telecom)
  • US Cellular
  • Cellular One of East Central Illinois
  • MTA Communications
  • Verizon Wireless USA
  • Chat Mobility USA 
  • MTPCS (Cellular One Nation) 
  • Viaero Wireless
  • Cincinnati Bell Wireless
  • Nex-Tech Wireless
  • Virgin USA
  • Clear Talk (Flat Wireless)
  • Northwest Missouri Cellular Limited
  • West Central Wireless (5 Star Wireless) 
  • Copper Valley 
  • nTelos
 
  • Coral Wireless (Mobi PCS) 
  • Panhandle Telecommunications
 
  • Cricket (Leap)
  • Peoples Wireless
 
Beneficiaries
How do I name or change a beneficiary?

Naming or changing a beneficiary requires your original signature on the appropriate beneficiary form. To start the process, we recommend that you contact your financial advisor or the Ameriprise Financial Beneficiary Team at 800.862.7919.

Where can I get a beneficiary form?

For your convenience, beneficiary forms are available online. Choose from the forms below:

Transfer on Death Agreement Form

Use this form to establish or update a beneficiary for non-qualified Brokerage, SPS, Ameriprise ONE® Financial Accounts, Certificate, and Mutual Fund Accounts registered in Individual or Joint Tenancy ownership.

Change of Beneficiary - Life and Annuities

Use this form to establish or update a beneficiary for your Life Insurance or Annuity.

Change of Beneficiary - IRAs

Use this form to establish or update a beneficiary for your non-annuity IRA Plans such as your qualified Brokerage, Mutual Fund or Certificate Traditional, Roth, Rollover, SEP, or Inherited IRA Plan.

Purchase Instruction Receipt

Use this form when you elect a Special Beneficiary Restriction on your Change of Beneficiary IRA form.

Note: All forms are available in PDF format. If you need Adobe Acrobat Reader, you can download it for free.

Print out and complete the form. Remember to keep a copy for your file at home, and give a copy to your advisor.

Mail the original form, signed and dated, to the address below to validate your authorization of beneficiary designation:

Ameriprise Financial Services, Inc.
70100 Ameriprise Financial Center
Minneapolis, MN 55474

Your Ameriprise financial advisor is also happy to meet with you to review the beneficiary form with you.

What is a beneficiary designation?

A beneficiary designation on an Ameriprise Financial account describes how your assets will be distributed upon your death. To be sure your intentions are clear, your beneficiary designation should be clearly written to make sure it is legally binding.

What do the different types of beneficiary designations mean, like "Living Lawful Children with Rights of Survivorship Per Stirpes"?

There are several types of beneficiary designations. Following are definitions of the most common:

  • Spouse, if Living, if not, Living Lawful Children with Rights of Survivorship – With this designation, a person's spouse is the beneficiary. If the spouse is deceased, the children legally born to or legally adopted (living lawful) by the owner will share equally in the proceeds. If any of the children are deceased, the proceeds are divided equally among the surviving children.
  • Spouse, if Living, if not, Children Per Stirpes – Per Stirpes is a Latin phrase meaning, "per branch." It is incorporated into Last Will and Testaments and estate planning as an instruction to pay an equal share of an estate to each "branch" of the testator's family. With this designation, a person's spouse is the beneficiary. If the spouse is deceased, the owner's living lawful children will share equally in the proceeds. If one of the owner's children is deceased, that child's living legal children receive his or her portion of the proceeds.
  • Living Lawful Children, Equally with Rights of Survivorship – With this designation, the owner's living lawful children are the beneficiaries. If any of the children have died, those shares are divided equally among the surviving children.
  • Living Lawful Children with Rights of Survivorship Per Stirpes – Per Stirpes is a Latin phrase meaning, "per branch." It is incorporated into Last Will and Testaments and estate planning as an instruction to pay an equal share of an estate to each "branch" of the testator's family. This designation is an instruction to pay the children legally born to or legally adopted by the owner equally; provided however, that if a child of the owner has died before the owner, the share which the child would have received if he or she survived the owner will be paid to his or her legally born to or legally adopted by, children of that deceased child, per stirpes. Stepchildren and foster children are not included in this definition.

    If you have stepchildren, foster children, or are unsure if using this terminology will accomplish your future settlement objective, you may consider naming the specific individuals by name and relationships instead of choosing pre-defined options on the form. This will help clarify who you specifically want to receive beneficiary proceeds at claim time.
How long does it take to confirm a beneficiary designation?

Typically, your beneficiary designation will be reviewed and acknowledged within 3 business days of submission. You will receive your beneficiary confirmation letter within 2-4 weeks.

Note: Missing requirements or unclear designations may delay your confirmation.

How will I know when the beneficiary is updated?

Your updated beneficiary information will be displayed on the secure site on ameriprise.com. You can view your beneficiary information in your Portfolio account detail pages.

A confirmation letter will also be sent to the mailing address on record. Your Ameriprise financial advisor can also access and review your beneficiary designation if you have questions.

Why don't I see my beneficiary designations displayed on the secure site on ameriprise.com?

Beneficiary designations are normally displayed in Portfolio account detail pages.

There are several reasons why your beneficiary designation may not be displayed. Examples include:

  • You are not an owner of the account.
  • Some account types do not allow a beneficiary designation.
  • You have not made a beneficiary designation for the account.

Contact the Ameriprise Financial Beneficiary Team at 800.862.7919 if you'd like more specific information about your accounts.

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Customer Service

Can't find what you are looking for? Contact customer service for further assistance.

800.862.7919

7 a.m. to 9 p.m. Central time (CT) Monday – Friday
8 a.m. to 5 p.m. Central time (CT) Weekends