Site tools and support
Technical support
The following information addresses common technical questions you may have about using the secure site on ameriprise.com. If you need further assistance, contact us.
Frequently asked questions
Which operating systems and browsers work best with the Ameriprise websites?
Ameriprise websites support all modern browsers running on the most popular devices and platforms. Using a supported operating system provides you with a more secure experience and helps ensure our websites display correctly.
If you encounter issues accessing and viewing our site, contact us.
Our sites are best viewed with the most recent versions of the following browsers:
Desktop browsers:
- Apple Safari
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
Mobile device browsers:
- Apple Safari
- Google Chrome
Browser requirements:
- 128-bit encryption: Also called domestic, U.S.-grade or strong encryption, this encodes information so it cannot be read without decoding.
- Transport Layer Security (TLS) version 1.2 protocol: This ensures that communication is authenticated and encrypted when transmitted over a network.
- JavaScript enabled on your browser: For assistance enabling JavaScript, check your browser's operating instructions or help file.
- Cookies enabled: Enabling cookies is not required but allows the site to recognize you.
What can I do if some areas of your website are not displaying correctly?
- Clear your browser's cache.
- Make sure your system date and time are correct.
- Edit your Bookmark, or Favorite, to ensure you have not bookmarked a secure page. You may have bookmarked an out-of-date location.
- Download the latest update for your browser.
- Make sure your browser's privacy settings are set to medium.
- If you are still encountering issues, contact us.
What does it mean to clear my browser's cache and how do I do it?
Your browser stores recently visited web pages in a cache directory on your hard drive to save time and allow pages to load faster. Occasionally, some saved information can become corrupted and cause problems when a page is loading or the browser attempts to run a web page application. Clearing the cache replaces the corrupt information by reloading pages directly from the server.
Consult your browser's help section for instructions.
Why can I access my accounts at home, but not at work?
A company firewall may exist to protect your company's network from unauthorized internet activity. Check with your network administrator to see if your company has access restrictions and if they can be lifted for access to ameriprise.com.
Home computer firewalls may also prevent you from accessing your accounts online.
Does the secure site use pop-up windows?
Some information is presented in pop-up windows which will require configuring pop-up blocking software to exclude our sites.