Ameriprise Financial online security guarantee

Our commitment

We understand that protecting your assets and identity is important to you. That's why we have safeguards in place to help keep your accounts safe and secure. We are committed to our clients and their privacy, and apply multiple layers of security technology to protect both financial and personal information.

Our guarantee

Ameriprise Financial will cover 100% of the value of losses in your Ameriprise® account(s) due to unauthorized online activity, if we conclude that losses were incurred from your account through no fault of your own.

Take these steps to help ensure your online security

  1. Review your accounts regularly
  2. Report suspected errors or discrepancies
  3. Protect your user name and related account information
  4. Safeguard and update your password regularly
  5. Protect your computer and mobile devices
  6. Do not reply to email requests for personal or financial information

Print these steps

Client online security responsibilities

Online security is a working partnership. We are dedicated to protecting your accounts and your personal information. To qualify for this guarantee, you must take the following steps:

Review your accounts regularly

Promptly report suspected errors or discrepancies

  • Report any incidents such as suspected unauthorized transactions, unauthorized access, or account changes to Ameriprise Financial by calling 1.800.862.7919 and asking for client web support. You must notify us of unauthorized activity within 60 days of the date we sent the account statement showing that unauthorized activity.

Protect your ameriprise.com user name, password, and account-related information

  • Make sure your user name and password are unique to the secure site on ameriprise.com.
  • Update your password regularly and ensure it’s strong, with a combination of letters, numbers, and at least one special character, such as !, &, #, $, or @.
  • Select security questions and provide unique answers that only you will know.
  • Never share your user name, password, or other account-related information with anyone. If you share this information with anyone, we’ll consider their activities to have been authorized by you.
  • Do not store your password or answers to security questions in your browser.
  • If you write down your user name or account number, store this information in a secure place, away from your computer or mobile device. Never write down your password or challenge question responses.

Protect your computer and mobile devices

  • Make certain that any electronic device you use to access ameriprise.com has current browser versions; up-to-date software; and security software that includes anti-spyware, antivirus, and firewall features.
  • Beware of accessing your accounts on a wireless network, particularly if that network is public or in an unsecured area.
  • Always log out and close your browser window or mobile app after signing off.
  • Do not leave your electronic devices unattended while logged on to ameriprise.com.
  • Add a PIN/passcode to your mobile device.
  • Protect your email user name and password using the same guidelines described above.

Do not reply to email requests for personal or financial information

  • Do not respond to, open an attachment in, or click on a link within an email if you suspect the message is fraudulent or is from someone you don’t know. Ameriprise Financial will never ask for personal information such as your Social Security number, account numbers, or passwords in an email.

Form a working partnership with us

  • Cooperate fully with Ameriprise Financial in investigating and prosecuting any unauthorized activity in your account, and follow our recommendations about how to protect your account. You may need to file a police report, complete a notarized affidavit, or permit access to your computer and mobile device for us to effectively investigate fraudulent activity.

For more information

To learn more about the steps you can take to help protect your account and personal information, review “How you can protect yourself” in the Ameriprise Financial Privacy and Security Center.