Secure Site Registration, User ID, Password FAQs

Register for online access to the secure site on ameriprise.com.

User ID requirements:

• 5 to 20 characters
• At least 1 letter
• No spaces

Password requirements:

• At least 8 characters
• Upper and lower case letters
• At least 1 number
• At least 1 special character
• No spaces

Your password cannot contain:

• Your name or more than 3 characters in a row from the User ID
• More than 3 repeating characters (examples: 1111, aaaa, ####)
• The word ‘password’ or any variation of the word ‘password’
• An email address, or be formatted similarly to an email address ‘xxx@xxxx.xxx’
• Back slash (\) or quotation mark (") special characters

Another online user has already selected the User ID you are trying to create. Add numbers or letters to the beginning or end of the User ID you’d like to use.

Select Forgot User ID or Password from the login page to retrieve your User ID. You will need to confirm some information about your account, including the last 4 digits of your Social Security number (SSN) or tax ID# to use this process.

Ameriprise Financial Clients:
To change your User ID, go to the Security Settings in your Profile and select Change User ID. If you can’t log in to your account, contact Customer Service at 800.862.7919 (M-F, 7 a.m. – 9 p.m. CT; weekends 7 a.m. – 7 p.m. CT).

If you forgot your password, you'll need to reset it.

Ameriprise Financial Clients
Select Forgot User ID or Password from the login page to reset your password. You will need to confirm some information about your account, including the last 4 digits of your SSN or tax ID# to use this process.

Ameriprise Financial Clients:
To consolidate your User IDs contact Customer Service at 800.862.7919 (M-F, 7 a.m. – 9 p.m. CT; weekends 7 a.m. – 7 p.m. CT).

For your protection, online access to your account will be temporarily suspended if:

• A one-time security code received through text or voice call was entered incorrectly multiple times.
• A push code from the Ameriprise app was denied multiple times.

To re-instate your access, contact Customer Service at 800.862.7919 (M-F, 7 a.m. – 9 p.m. CT; weekends 7 a.m. – 7 p.m. CT).

The secure site provides a number of ways to view and track your Ameriprise accounts and other aspects of your financial life and goals. You have access to online trading, including convenient market data snapshots, expert research, quotes and company information. Alerts and watchlists enable you to track your portfolio and other securities. You can use Message Center and Documents to securely communicate and share information with your financial advisor. Learn more about how to stay connected with digital tools.

Corporations can gain access to the secure site once eligibility is verified. To verify eligibility, a company representative should call Customer Service at 800.862.7919 (M-F, 7 a.m. – 9 p.m. CT; weekends 7 a.m. – 7 p.m. CT).

This may happen when we update the terms and conditions or when you incorrectly enter your User ID. If the User ID you enter is not the same one you initially registered with, our site assumes you are a new user. To retrieve the correct User ID, click on the “Forgot User ID” link on the login page.

There are a few requirements for receiving push notifications on your device:

•  A device (tablet or phone) that has mobile data or is Wi-Fi enabled.
• The latest version of the Ameriprise Financial app downloaded to your device.
• A successful login to the Ameriprise Financial app on your device.
• Confirm enrollment with the Ameriprise Financial app:
  1. Confirm that you have the latest version of the Ameriprise app on your device.
  2. On your device, log in to the app.
  3. In the app, confirm that you are enrolling in 2-Step Verification on the notification prompt.
  4. Once the notification is confirmed, enrollment status will change.
  5. You will receive a text and/or email confirmation that you are enrolled in 2-Step Verification.
• Confirm push notifications are allowed for the Ameriprise app in your device settings:
  1. On your device, log in to the Ameriprise Financial app.
  2. Select the menu icon.
  3. Select Notifications.
  4. You will be prompted to either Allow notifications or check your Settings.
  5. Follow the instructions to turn on push notifications.

After confirming that notifications are allowed for the Ameriprise app, try logging in again.

There are several solutions that may resolve this issue:

1. Clear your browser’s cache. Consult your browser's help section for instructions.
2. Confirm your system date and time are correct.
3. Edit your Bookmark or Favorite to ensure you have not saved a secure page or an out-of-date location. We recommend that you only bookmark ameriprise.com which contains a Log In box to access your accounts.
4. Confirm you are using a supported operating system and have the most recent version of one of the supported browsers. See “Technical support” for a full list of supported operating systems and browsers.
5. Confirm your browser’s privacy settings are set to medium.
6. Check with your network administrator to see if your company has access restrictions and if they can be lifted for access to our site.

Visit our Privacy, Security & Fraud Center to learn more about our privacy policy and how we safeguard your information.