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Secure Site Registration, User ID, Password FAQs

Registration, User IDs and passwords

How do I sign up for online access to my accounts?

Register for online access to the secure site on

What are the guidelines for creating my User ID and passwords?

User ID guidelines:

  • 5 to 20 characters
  • At least 1 letter
  • No spaces

Password guidelines:

  • At least 8 characters
  • Upper and lower case letters
  • At least 1 number
  • At least 1 special character
  • No spaces

Your password cannot contain:

  • Your name or more than 3 characters in a row from the User ID
  • More than 3 repeating characters (examples: 1111, aaaa, ####)
  • The word ‘password’ or any variation of the word ‘password’
  • An email address, or be formatted similarly to an email address ‘’
  • Back slash (\) or quotation mark (") special characters
Why do I get the message “User ID already in use” when I am trying to create my User ID?

Another online user has already selected the User ID you are trying to create. You may try adding numbers or letters to the beginning or end of the User ID you’d like to use.

I forgot my User ID. What do I do now?

You can select Forgot User ID from the login page or go to login help to retrieve your User ID. You will need to confirm some information about your account, including the last 4 digits of your SSN or tax ID# to use this process.

How do I change my User ID?

Ameriprise Financial Clients:
Please contact us at 800.862.7919.

What should I do if I forgot or wish to reset my password?

If you forgot your password, you'll need to reset it.

Ameriprise Financial Clients
You can select Forgot Password from the login page or go to login help to reset your password. You will need to confirm some information about your account, including the last 4 digits of your SSN or tax ID# to use this process.

What if I currently have different User IDs I wish to consolidate?

Ameriprise Financial Clients:
Contact us at 800.862.7919 to consolidate your User IDs.

What should I do if my access is suspended or revoked?

For your protection, online access to your account will be temporarily suspended if:

  • You entered the wrong security validation question or the wrong security validation answer multiple times
  • You entered the wrong one-time passcode multiple times

To re-instate your access, contact us at 800.862.7919. 7 a.m. to 7 p.m. Central time (CT) Weekends.

General information

What can I do with the secure site on

The secure site on allows you to check balances, access online statements and e-delivery, pay bills, communicate securely with your advisor and more. Learn more about the secure site on

Can corporations register for the secure site on

Yes, once eligibility is verified, corporations can gain access to the secure site on To verify eligibility, a company representative should call customer service at 800.862.7919.

When logging in, why do I see the terms and conditions page when I have already registered?

This may happen when we update the terms and conditions or when you incorrectly enter your User ID. Because the User ID is not the same one you initially registered with, our site assumes you are a new user. To retrieve the correct User ID, click on the “Forgot User ID” link on the login page.

Technical questions

Why am I not receiving login notifications for 2-Step Verification with the Ameriprise Financial app?

There are a few requirements for receiving login notifications on your device:

  •  A device (tablet or phone) that has mobile data or is Wi-Fi enabled
  • The latest version of the Ameriprise Financial app downloaded to your device
  • A successful login to the Ameriprise Financial app on your device
  • Notifications allowed for the Ameriprise app in your device settings:

              1. Go to Settings

              2. Go to Notifications

              3. Find the Ameriprise app

              4. Turn on the Allow Notifications option

              5. If Allow Notifications is turned on, toggle it off and on again.

After confirming that notifications are allowed for the Ameriprise app, try logging in again.

What should I do if I can’t access the site?

There are several solutions that may resolve this issue:

  1. Clear your browser’s cache.
  2. Make sure your system date and time are correct.
  3. Edit your Bookmark, or Favorite, to ensure you have not bookmarked a secure page. You may have bookmarked an out-of-date location.
  4. Check to make sure you have the most recent version of one of the supported browsers. See “What are the browser requirements for accessing my accounts online” for a full list of supported browsers.
  5. Make sure your browser’s privacy settings are set to medium.
What are the operating system requirements for accessing my accounts online?

Our websites are currently optimized for use with the supported operating systems noted below.

Using a supported operating system provides you with the most secure experience and helps ensure our websites display correctly.

Desktop operating systems

  • Windows 7 and above
  • Mac OS X 10.11 and above

Mobile operating systems

  • iOS 10 and above
  • Android 5 and above
What are the browser requirements for accessing my accounts online?
  • Compatible browsers: Our sites are best viewed with the most recent versions of the following browsers:

    Note: Plug-ins, private browsing and beta versions of browsers are not supported

  • 128-bit encryption: Also called domestic, U.S.-grade or strong encryption, this encodes information so it cannot be read without decoding.
  • Secure Sockets Layer (SSL) version 3.0 protocol: This ensures that communication between your computer and our web server can’t be interrupted or intercepted by an unauthorized user.
  • JavaScript enabled on your browser: For assistance enabling JavaScript, check your browser’s operating instructions or help file.
  • Cookies enabled: This allows the site to recognize you.
What can I do if some areas of your website are not displaying correctly?

To help ensure that the website displays correctly, try one of the options below:

  • If you are using Internet Explorer, confirm that Compatibility View is turned off within your browser settings. Get instructions.
  • Access our site using a different browser, such as Chrome or Firefox.
What does it mean to clear my browser’s cache and how do I do it?

Your browser stores recently visited web pages in a cache directory on your hard drive to save time and allow pages to load faster. Occasionally, some saved information can become corrupted and cause problems when a page is loading or the browser attempts to run a web page application. Clearing the cache replaces the corrupt information by reloading pages directly from the server.

Please consult your browser’s help section for instructions.

Why can I access my accounts at home, but not at work?

You could be hitting your company’s firewall, which was set up to protect your company network from Internet activity. Check with your network administrator to see if your company has access restrictions and if they can be lifted for access to our site.

Home computer firewalls may also prevent you from accessing your accounts online.

Can I use favorites or bookmarks?

We recommend that you only bookmark, which contains a login box to access your accounts.

Does the secure site on use pop-up windows?

This site may use pop-up windows for some information. We recommend that you configure pop-up blocking software to exclude our sites.

How do you keep my confidential information secure?

Visit our Privacy, Security & Fraud Center to learn more about our privacy policy and how we safeguard your information.

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