How do I sign up for online access to my accounts?
Register for online access to the secure site on ameriprise.com
What are the guidelines for creating my User ID and passwords?
User ID guidelines:
- 5 to 20 characters
- At least 1 letter
- No spaces
Password guidelines:
- At least 8 characters
- Upper and lower case letters
- At least 1 number
- At least 1 special character
- No spaces
Your password cannot contain:
- Your name or more than 3 characters in a row from the User ID
- More than 3 repeating characters (examples: 1111, aaaa, ####)
- The word ‘password’ or any variation of the word ‘password’
- An email address, or be formatted similarly to an email address ‘xxx@xxxx.xxx’
- Back slash (\) or quotation mark (") special characters
Why do I get the message “User ID already in use” when I am trying to create my User ID?
Another online user has already selected the User ID you are trying to create. You may try adding numbers or letters to the beginning or end of the User ID you’d like to use.
I forgot my User ID. What do I do now?
You can select Forgot User ID from the login page or go to login help to retrieve your User ID. You will need to confirm some information about your account, including the last 4 digits of your SSN or tax ID# to use this process.
How do I change my User ID?
Ameriprise Financial Clients:
Please contact us at 800.862.7919.
What should I do if I forgot or wish to reset my password?
If you forgot your password, you'll need to reset it.
Ameriprise Financial Clients
You can select Forgot Password from the login page or go to login help to reset your password. You will need to confirm some information about your account, including the last 4 digits of your SSN or tax ID# to use this process.
What if I currently have different User IDs I wish to consolidate?
Ameriprise Financial Clients:
Contact us at 800.862.7919 to consolidate your User IDs.
What should I do if my access is suspended or revoked?
For your protection, online access to your account will be temporarily suspended if:
- You entered the wrong security validation question or the wrong security validation answer multiple times
- You entered the wrong one-time passcode multiple times
To re-instate your access, contact us at 800.862.7919. 7 a.m. to 7 p.m. Central time (CT) Weekends.