Skip to main content Skip to Login Skip to Find An Advisor Skip to footer

Technical support

Which operating systems and browsers work best with Ameriprise websites?

Ameriprise.com supports all modern browsers running on the most popular devices & platforms. Using a supported operating system provides you with the most secure experience and helps ensure our websites display correctly.

If you encounter issues accessing & viewing our site, Contact Us

 

Our sites are best viewed with the most recent versions of the following browsers:

Desktop browsers:

  • Apple Safari
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

Mobile device browsers:

  • Safari
  • Chrome

Browser requirements:

  • 128-bit encryption: Also called domestic, U.S.-grade or strong encryption, this encodes information so it cannot be read without decoding.
  • Secure Sockets Layer (SSL) version 3.0 protocol: This ensures that communication between your computer and our web server can't be interrupted or intercepted by an unauthorized user.
  • JavaScript enabled on your browser: For assistance enabling JavaScript, check your browser's operating instructions or help file.
  • Cookies enabled: Enabling cookies is not required but allows the site to recognize you.

 

What can I do if some areas of your website are not displaying correctly?

To help ensure that the website displays correctly, try one of the options below:

  • Check to see if Compatibility View is turned on. If it is, turn it off. Get instructions.
  • Access our site using a different browser, such as Chrome or Firefox.
What should I do if I can't access the site?
  1. Clear your browser's cache.
  2. Make sure your system date and time are correct.
  3. Edit your Bookmark, or Favorite, to ensure you have not bookmarked a secure page. You may have bookmarked an out-of-date location.
  4. Download the latest service pack for your browser.
  5. Make sure your browser's privacy settings are set to medium.
  6. If you are still encountering issues, Contact Us
What does it mean to clear my browser's cache and how do I do it?

Your browser stores recently visited web pages in a cache directory on your hard drive to save time and allow pages to load faster. Occasionally, some saved information can become corrupted and cause problems when a page is loading or the browser attempts to run a web page application. Clearing the cache replaces the corrupt information by reloading pages directly from the server.

Please consult your browser's help section for instructions.

Why can I access my accounts at home, but not at work?

You could be hitting your company's firewall, which was set up to protect your company network from unauthorized Internet activity. Check with your network administrator to see if your company has access restrictions and if they can be lifted for access to our site.

Home computer firewalls may also prevent you from accessing your accounts online.

Can I use favorites or bookmarks?

We recommend that you only bookmark ameriprise.com, which contains a login box to access your accounts.

Do your sites use pop-up windows?

This site may use pop-up windows for some information. We recommend that you configure pop-up blocking software to exclude our sites.


Back to topTop