Online tax information FAQ

Online availability

When will my Ameriprise Financial tax information be available online?

Your tax information will be available online at the same time as we mail your tax documents. Please refer to the 2020 tax document mailing dates.

With the secure site on ameriprise.com, you can choose to receive your tax documents online only, rather than in the mail. When they become available for you to retrieve online, we’ll send you an email. See the E-delivery guide for instructions.

Where can I find online copies of my tax documents?
  • Most tax documents are available on ameriprise.com
    • Log in to the secure site on ameriprise.com and select Documents to locate and view your tax documents.
  • Some annuity tax documents are only available on riversource.com.
    • See next question for more information.
Where can I find online copies of my RiverSource® RAVA 5, RiverSource Assured® fixed index annuity or Riversource® Innovations Select annuity tax documents?
  • RiverSource annuity accounts can be identified on your financial statement by the account number:
    • Accounts purchased in the state of New York begin with 9935
    • Accounts purchased in all other states begin with 9925
  • You can see copies of your tax documents for these accounts for the last two tax years on riversource.com. 
  • These tax documents are not available on ameriprise.com.
  • Official tax documents will be mailed to taxpayers at the address of record attached to each account. They are also available for e-delivery.
How long will my tax information be on the secure site on ameriprise.com?
  • Copies of year-end and amended tax document are available online for seven years. For example: 
    • Until the 2020 tax documents are available, you have access to tax years 2013–2019.
    • Once the 2020 tax documents are available you will have access to tax years 2014-2020.
  • Copies of monthly and quarterly financial statements are also available online for seven years. Please remember to keep your own copies in a secure location if you will need a record of your account activity dating back more than seven years. For example, you may need to know the original purchase price of a stock purchase for certain cost basis calculations, or the dates and amounts of your Roth IRA contributions when it is time to take distributions from your plan.
Will I still get paper tax documents in the mail?

If you have not elected e-delivery of your tax documents, you will continue to receive paper tax documents in the mail even though they are available online. 

If you have elected e-delivery of your tax documents, we will not send copies to you in the mail. When your tax documents become available for you to retrieve online from the secure site on ameriprise.com, we’ll send you an email. See the E-delivery guide for instructions.

Why don't I see my tax information on ameriprise.com?

Below are some of the most common reasons you may not be able to view copies of your tax documents on ameriprise.com:

  • Document(s) might not be available yet — please check the tax document mailing dates.
  • You are not the taxpayer on the account. In some cases, only the person listed as the taxpayer on an account, whose Social Security number (or other taxpayer identification number) is on the tax statement, will have access to the online tax document. While a joint account owner who is not the first-named taxpayer on the account may have access to the online tax statement for nonqualified brokerage accounts, this is not the case for other types of accounts.
  • The taxpayer on the account is younger than 18 and therefore does not have access to the secure site on ameriprise.com.
  • You do not have tax documents reportable under your Social Security number (or other taxpayer identification number) because the accounts you own didn't have reportable activity in 2020.
  • Your only potentially reportable activity was payments of taxable interest, original issue discount, or dividends of less than $10. Per IRS rules we are not required to produce tax documents where reportable interest, original interest discount, or dividend income is less than $10 during the year, unless the account was subject to backup withholding or paid a foreign tax credit. This income information is available on your monthly or quarterly statements and on the Ameriprise Annual Financial Statement.
  • You own a RiverSource RAVA 5 annuity. For more information see "Where can I find online copies of my RiverSource® RAVA 5 annuity tax statements?"

There are some other special situations that might prevent the online availability of certain tax documents.

Will updated tax information be available online?

Yes. If you had access to the original documents online1, any updated documents will also be available online at the time that they are mailed.

Updated tax documents may be issued when changes to previously reported tax information are required for various reasons such as:

  • Corrections to transactions or data within an account
  • Reclassifications of all or part of previously reported dividend income provided to us by the issuers of the stock, real estate investment trust, unit investment trust, or mutual fund after year-end tax statements were mailed2
  • Cost basis corrections

 

1 Some tax documents are not available online. See “Why don't I see my tax information online?” above.

2 For more information on income reclassification, see Tax Filing FAQ — Updated or amended tax reporting. 

How do I get a copy of my tax document if it isn't available online?

For a copy of your tax document(s) contact:

  • Your Ameriprise financial advisor
  • A Customer Service representative at 800.862.7919

Please refer to the 2020 tax document mailing dates to determine if the document(s) you are looking for have already been mailed. Copies of tax documents are available online when they are mailed.

Accessing, printing and exporting your tax information

How do I register for the secure site on ameriprise.com?

To register, visit ameriprise.com/register. You will need your Social Security number (or other taxpayer identification number) and Ameriprise client number, which can be found in the lower left corner on page one of your financial statement. This is a secure website and registration process.

How do I register for the secure site on riversource.com?
  • Go to riversource.com.
  • On the right side of the page in the "Annuity Client Login" section, click Register here.
  • In the "No – I am a new user" box, select Go to create your User ID and password.
  • Follow the guidelines listed on the page to create your User ID and password and click continue.
  • Select your security validation question and answer. This will be used to verify your identity if you forget your password.
  • Accept the terms and conditions of usage.
  • Authenticate yourself by entering your name, Social Security number (or other taxpayer identification number), date of birth, zip code and annuity contract/policy number.
  • View your account data.
What can I do if I forgot my user ID or password for the secure site?
  • If you enter incorrect user ID or password information when attempting to log in to the secure site you will be directed to a page where you will have the options to update your log in information.
  • To retrieve your user ID click on "Forgot your ID?" Verify your identity by providing the last 4 digits of your Social Security number (or other taxpayer identification number), date of birth and last name. You will answer one of the security questions that you selected when establishing your account. Your user ID will be provided to you following a correct answer to the security question.
  • To change your password, click on "Forgot your password?" Enter your user ID and click "continue". You will answer one of the security questions that you selected when establishing your account. Following a correct answer to the security question, your temporary password will be sent to your email address on file. Access your email and follow the instructions provided in the message to establish your new password.
I'm having trouble viewing my online tax information.
  • Online tax information is created as PDF files; you'll need to ensure that you have Adobe Acrobat Reader 7.0 (or higher) on your computer.
  • If you still have trouble viewing your online tax information, try saving it to your desktop and then opening the saved file.
  • If you have opted for e-delivery and cannot open the file, contact your Ameriprise financial advisor or a customer service representative at 800.862.7919 and we will mail you a paper copy of your tax documents.
How do I save or print my online tax information?
  1. Open the online tax information.
  2. Use the functionality in Adobe Acrobat Reader under the "File" menu to "Save" and "Print."
Can I import my Ameriprise tax information into my TurboTax®, TaxAct® or H&R Block® tax returns?

Yes. The six types of forms that are available for download to TurboTax are 1099-B, 1099-INT, 1099-DIV, 1099-MISC, 1099-OID and 1099-R. Other forms are not available for download but may still be necessary to complete your return. See your tax advisor for assistance.

For H&R Block, Form 1099-MISC is not available for download, but the other forms listed above are all available.

Tax information will be available to download soon after your tax document(s) are mailed and available online. You should wait until you receive your tax document(s) in the mail or access them online before importing your tax information. Your tax document contains your login credentials (Package ID and Document ID) which change each year. You should always compare the imported information against the tax document to verify that the information matches.

Tax data for tax year 2020 will be available for import through the middle of October 2021. The exact date has not yet been finalized, but it will be close to the expiration of the 2020 filing extension on October 15, 2021 when the Internal Revenue Service discontinues e-filing. 

If you receive updated tax documents and you previously imported your tax data into tax preparation tools such as TurboTax®, TaxAct®, H&R Block® or the Ameriprise tax download tool, additional imports or manual adjustments may be needed. The Package ID and Document ID on your amended tax package, which are your login credentials, will be the same as the Package ID and Document ID on the original tax package. Any subsequent import using these login credentials will capture the most up-to-date tax data for all accounts with 2020 tax data available for import from that package, including any updated information.

Type in all capital letters (no lower-case) and include spaces when entering your Package ID and Document ID.  The security verification protocol is both case and space sensitive. Note the Package ID for nonqualified tax forms has eight characters with no spaces.

  • Qualified tax package example:
    • Package ID: 0003 7341076 133E6C8
    • Document ID: 0M01N7RXPHF3MZC
  • Nonqualified tax package example:
    • Package ID: 67283417
    • Document ID: 4VM97KW865NAL12

Note: Victims of hurricanes, wildfires and other designated natural disasters may have their filing deadlines postponed. For details about the filing extension, see Tax Relief in Disaster Situations on irs.gov.

Learn more about importing your tax information from Ameriprise into TurboTaxTaxAct FAQ or H&R Block.

Contact

If you have questions about your Ameriprise tax documents or need to get a copy of a tax document that you can't view online, contact:

  • Your Ameriprise financial advisor
  • A customer service representative at 800.862.7919
Ameriprise Financial and its affiliates do not offer tax or legal advice. Consult with your tax advisor or attorney regarding your specific situation.
Ameriprise Financial Services, LLC. Member FINRA and SIPC