Secure Site Registration, User ID, Password FAQs

Registration, user IDs and passwords

Your user ID must contain:

  • Five to 20 characters
  • At least one letter
  • No spaces and no special characters, such as: & > * $ @

Your password must contain:

  • Six to 16 characters
  • At least one letter
  • At least one number
  • At least one special character, such as: ! & * $ @
Another online user has already selected the user ID you are trying to create. You may try adding numbers or letters to the beginning or end of the user ID you’d like to use.

Retrieve your User ID

  • You will need your SSN or tax ID# to complete this process.
  • Please remember to select an account from the “Select an Account” dropdown list.
Please contact us at 800.862.7919.

If you forgot your password, you must reset it.

Reset your password

  • In order to reset your password, you will need your User ID.
  • If you do not have your User ID, contact us at 800.862.7919.
Contact us at 800.862.7919 to consolidate your user IDs.

For your protection, online access to your account will be temporarily suspended if:

  • You entered the wrong user ID and/or password multiple times
  • You entered the wrong security validation question or the wrong security validation answer multiple times

To re-instate your access, contact us at 800.862.7919.

General information

The secure site on ameriprise.com allows you to check balances, access online statements and e-delivery, pay bills, communicate securely with your advisor and more. Learn more about the secure site on ameriprise.com
Yes, once eligibility is verified, corporations can gain access to the secure site on ameriprise.com. To verify eligibility, a company representative should call customer service at 800.862.7919.
This may happen when we update the terms and conditions or when you incorrectly enter your user ID. Because the user ID is not the same one you initially registered with, our site assumes you are a new user. To retrieve the correct user ID, click on the “Forgot your ID or password” link on the login page.

Technical questions

All public facing pages on ameriprise.com will scale to fit any screen size - smartphone, tablet, laptop or desktop computer. However, when you log in to the secure site to view your account information, the secure pages on ameriprise.com are not responsive and will not adjust to your device type. To view your account information from a mobile or tablet device, please download the Ameriprise App. Learn more about the Ameriprise App

There are several solutions that may resolve this issue:

  1. Clear your browser’s cache.
  2. Make sure your system date and time are correct.
  3. Edit your Bookmark, or Favorite, to ensure you have not bookmarked a secure page. You may have bookmarked an out-of-date location.
  4. Check to make sure you have the most recent version of one of the supported browsers. See “What are the browser requirements for accessing my accounts online” for a full list of supported browsers.
  5. Make sure your browser’s privacy settings are set to medium.

Our websites are currently optimized for use with the supported operating systems noted below.

Using a supported operating system provides you with the most secure experience and helps ensure our websites display correctly.

Microsoft Windows

  • Windows 8
  • Windows 7

Macintosh

  • 10.9 (Mavericks)
  • 10.8 (Mountain Lion)
  • 10.7 (Lion)
  • 10.6 (Snow Leopard)
  • 10.5 (Leopard)

iPad

  • iOS 7
  • A supported browser: Our sites are best viewed with a modern version of one of the supported browsers listed below. To upgrade your browser or try a different one, select a link below:

  • 128-bit encryption: Also called domestic, U.S.-grade or strong encryption, this encodes information so it cannot be read without decoding.
  • Secure Sockets Layer (SSL) version 3.0 protocol: This ensures that communication between your computer and our web server can’t be interrupted or intercepted by an unauthorized user.
  • JavaScript enabled on your browser: For assistance enabling JavaScript, check your browser’s operating instructions or help file.
  • Cookies enabled: This allows the site to recognize you.

To help ensure that the website displays correctly, try one of the options below:

  • If you are using Internet Explorer, confirm that Compatibility View is turned off within your browser settings. Get instructions.
  • Access our site using a different browser, such as Chrome or Firefox.

Your browser stores recently visited web pages in a cache directory on your hard drive to save time and allow pages to load faster. Occasionally, some saved information can become corrupted and cause problems when a page is loading or the browser attempts to run a web page application. Clearing the cache replaces the corrupt information by reloading pages directly from the server.

Please consult your browser’s help section for instructions.

You could be hitting your company’s firewall, which was set up to protect your company network from Internet activity. Check with your network administrator to see if your company has access restrictions and if they can be lifted for access to our site.

Home computer firewalls may also prevent you from accessing your accounts online.

We recommend that you only bookmark ameriprise.com, which contains a login box to access your accounts.
This site may use pop-up windows for some information. We recommend that you configure pop-up blocking software to exclude our sites.
Visit our Privacy and Security Center to learn more about our privacy policy and how we safeguard your information.