How we protect your information

Security technology 

Ameriprise deploys around-the-clock, increasingly sophisticated prevention and detection techniques to identify and stop security breaches. These include monitoring threat intelligence services, maintaining contact with local and federal law enforcement, and using third-party testers to make sure both internal and external environments are secure. 

Secure sessions  

We require that a secure session be established any time you supply or access personal or confidential information, such as when you log in to view your accounts.

A secure session is established using Secure Socket Layer (SSL) technology, which encrypts the information sent between your computer and Ameriprise Financial. Only computing devices with web browsers that are compatible with SSL Technology and support encryption can be used to access your account information online.

If you are logged in to a secure area of Ameriprise Financial, but are inactive for a certain period of time, we will automatically log you out to further protect your information. 

Multi-factor authentication 

2-Step Verification 

When logging in to your account with a username and password, you will be required to provide a second form of verification (e.g., by entering a one-time code or with an Ameriprise Financial app push notification). Learn more about your options for 2-Step Verification.

Passkeys 

Passkeys replace using a password and act as a more secure and convenient first step in account authentication. Using your unique biometrics (fingerprint or facial recognition) or device screen lock, like a PIN (personal identification number), passkeys unlock your device(s) and sign in to your online accounts. Add a passkey by going to your Profile and selecting Security Settings after logging in to your account. 

Decryption  

Data encryption helps ensure your personal information stays confidential. If you receive an encrypted file from Ameriprise Financial, you will need to decrypt the file before you can open it.  

You may already have a decryption tool residing on your computer. If not, you can download a decryption tool. Some tools offer free readers, while others are available for a fee. 

Limited system and information access 

Ameriprise Financial computer systems are protected by layered security devices that block unauthorized access.  

Only authorized people – employees, advisors, approved contractors, etc. – can use Ameriprise Financial computer systems. And only people who need to know confidential client information have access to that information. 

Surveillance 

Ameriprise Financial documents normal site usage patterns for every user, including login frequency and transactions performed online.  

We use this information to detect unusual activity on your account, so that we can verify your identity and ensure that no one has unauthorized access to your accounts. 

Security alerts and communication

We help safeguard your account through account alerts and secure communication with your advisor and the firm. 

Alerts

Stay informed of suspicious activity and immediately act on account changes. We provide updates on security, account activity and advisor alerts.  

Secure messaging

Communicate with us safely and securely. The Message Center offers built-in security and privacy features that allow you and your financial advisor, along with members of their staff, to exchange sensitive information. 

Email communication

We help you stay ahead of fraudulent activity by sending information on security best practices and details on your account activity.  

• Client security emails: Provide fraud education, along with details on security features and strength assessments for your online account. 
• Client service emails: Provide details on your online registration, electronic delivery notifications, your products and services and responses to your client service emails.
• Marketing email: May include newsletters, information about products and services or special offers from your advisor or Ameriprise Financial. You can opt out of marketing email messages at any time.

Your privacy and security is our priority  

Protecting your assets and identity is as important to us as it is to you. That’s why we have safeguards in place to keep your accounts safe and secure. Learn more tips for how you can protect yourself.