How we protect your information
We are committed to protecting your privacy and security through a variety of safeguards.
- Limited system and information access
- Secure sessions and encryption
- Security questions and one-time passcodes
- Secure messaging
- Email communications
- Information we may request from you
Ameriprise Financial requires you to choose a user ID and password to access your account information online or through a mobile device. This is one way we can verify your identity to prevent unauthorized account access.
Ameriprise Financial computer systems are protected by layered security devices that block unauthorized access. This means that no one without the proper web browser or mobile application configuration can view or modify information contained on our systems. Only authorized people – employees, advisors, approved contractors, etc. – can use Ameriprise Financial computer systems. And only people who need to know confidential client information have access to that information.
We require that a secure session be established any time you supply or access personal or confidential information, such as when you log in to view your accounts. A secure session is established using Secure Socket Layer (SSL) technology, which encrypts the information sent between your computer and Ameriprise Financial. Only computing devices with web browsers that are compatible with SSL Technology and support encryption can be used to access your account information online.
If you are logged in to a secure area of Ameriprise Financial, but are inactive for a certain period of time, we will automatically log you out to further protect your information.
If you use our online sites to access your accounts, we require you to select three security questions and create answers that only you will know. If we ever need to verify your identity, we’ll give you the option of answering one of these questions or requesting a one-time passcode. We’ll know it’s you accessing your accounts when you answer the question correctly or enter the passcode successfully. These options provide another layer of protection for your accounts.
Ameriprise Financial builds profiles for all of its users that document normal site usage patterns, including login frequency and transactions performed online. We use this information to detect unusual activity on your account, so that we can verify your identity and ensure that no one has unauthorized access to your accounts.
Message Center is an email program available to clients who are registered for the secure site on ameriprise.com.
Message Center offers built-in security and privacy features that allow you and your financial advisor and members of his/her staff to exchange sensitive information.
If you receive an encrypted file from Ameriprise Financial, you will need to decrypt the file before you can open it. You may already have a decryption tool residing on your computer. If not, you will have to download a decryption tool. Some tools offer free readers, while others are available for a fee.
Please see the table below for information regarding decryption tools:
|Computer Type||Product Name||Cost||Instructions|
Go to www.pkware.com
Go to www.winzip.com
Go to www.zipeg.com
Go to www.zipeg.com
Go to www.stuffit.com/mac/index.html
Ameriprise Financial email communications fall into two categories:
- Client service email: May include information about your online registration, electronic delivery notification that a message or document is available for you to view online, information about products and services for which you are registered, and responses to client service emails you initiate. You cannot opt out of client service emails and may continue to receive these emails even if you have requested to not receive email marketing offers from Ameriprise Financial.
- Marketing email: May include newsletters, information about products and services or special offers from your advisor or Ameriprise Financial. You can opt out of marketing email messages at any time.
Take these steps to help ensure you receive emails from Ameriprise Financial.
When you initiate contact with Ameriprise Financial by phone, to safeguard accounts and verify your identity, we may ask you to confirm certain personal information. Ameriprise Financial and your advisor will never call and ask for personal information on an unsolicited basis. Additionally, we will not request your personal information in an email and will never send emails requesting you to reply in the body of an email with personal information, such as password, Social Security number, account numbers, mother's maiden name, etc. Do not respond to, open an attachment in, or click on a link within an email if you suspect the message is fraudulent.
If you are contacted otherwise or if you encounter a suspicious communication that you believe appears to be from Ameriprise Financial, please contact us at the Ameriprise Financial Services Suspicious Activity Hotline at 800.862.7919, Ext 11208, Monday through Friday 8:00 a.m. – 4:30 p.m. Central Time.